• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Anyone a lawyer and want to sue Sony? (bad firmware upgrade)

bdunosk

bdunosk

Senior member
I wish I would have found this before I attempted to upgrade the firmware on my out-of-warranty Bluray player (BDP-S360):

http://www.seancamden.com/2009/10/24/sony-bdp-s360-firmware-update-007-wrecked-my-player/

TLDR is in the process of upgrading the firmware, the unit crashes and ends up non-functional. There are multiple comments by other people who had the same thing happen.

Sony support's suggestion was to unplug the unit for 60 seconds. Obviously that doesn't fix a botched firmware upgrade, so they said to send the unit in. I finally got someone on the phone who could tell me what my repair options would be (my unit is out of warranty):

1) Exchange the unit for $133
2) Flat-rate repair of $112

Considering I paid less than either of these choices when I bought the unit and new units cost less, I'm not sending it back to Sony.

I have tried to update the firmware with a CD without success. If someone has a suggestion, I'd appreciate it... otherwise my advice is to not update your firmware.

And if you're a lawyer, maybe there's a class-action lawsuit in all of this. 😛
 
Was there a recent firmware update? I've updated the firmware on my BDP-S360 several times with no issues. Sorry about your troubles, though. You can get a brand new player with more capabilities for less than what Sony wants to charge you.
 
It was the same 007 firmware as in that guy's blog. I updated the firmware a while ago without issue, which leads me to believe there's something wrong with this one on certain machines given the blog.

I guess it's no surprise Sony doesn't want to do the right thing, the loss of one customer means nothing. *shrug*
 
The end-users will get nothing. I guess I'm just frustrated... no one likes throwing out ~$100.
 
I have heard of this happening with other company's players also. I think they should really keep a backup firmware in place to recover from, to prevent this.
 
That's good to know. I guess if it's not broke, don't fix it... ignore when your blu-ray tells you to update the firmware if everything works.
 
You must log in or register to reply here.
Back
Top