Anybody placed an order with Etronics lately?

[Leros]

Two weeks ago I placed an order with Etronics for a pair of headphones.

A week ago I got an email saying that DHL had lost hundreds of Etronics' packages.
Excerpt from email:

This notification is to inform you that DHL has contacted us and made us aware of a shipping problem. It appears that they have misplaced several hundred packages within the last week or so. If your order shipped on either Wednesday 3/28/07 or Thursday 3/29/07 or Friday 3/30/07, this situation may apply to you. This is a very serious problem and DHL assures us that it will be fixed immediately and that all customers should receive there packages by Thursday or Friday at the latest.

Today I got another email saying DHL is refusing to replace the lost shipments.
Excerpt:

Once again this is Leo, etronics CS manager with an update on the issue with the order you placed with us. We are working diligently to reship all orders shipped via DHL last week and were undelivered.

DHL has been disputing the status of these packages and are currently holding some of our packages illegally at their holding stations. As of now, etronics has halted any future business with DHL since they have proven to be unprofessional and unreliable. We strongly urge you to do the same.

Seemed interesting enough to share with ATOT.

 

[DeadByDawn]

Sounds like they need to pay their DHL bill

 

[KK]

Interesting that they are trying to get people to not do business with DHL. I wonder if this is the whole story.

 

[kt]

Etronics is very shady to say the least. I placed an order with them once because they had the lowest price on a big screen TV I wanted. At first they said it was shipped out, a week later I contacted them and they said it hasn't been shipped out because they are out of stock. The thing dragged on for weeks. Then suddenly I saw a charge my credit card for the full amount. I called them up again and try to speak with a live person, no luck there. I finally had it and disputed the charge with my credit card company. Had the charge reversed. Stayed away from them ever since and I suggest everyone else should too.

 

[Jeraden]

I've always had good luck with etronics.

 

[BigSmooth]

Originally posted by: Jeraden
I've always had good luck with etronics.

Same here, ordered from them at least three times and got good service each time.

Still, it seems like bad business practice to openly badmouth DHL. Just get it fixed for your customers and sort out the problems with DHL later.

 

[intogamer]

DHL needs more domestic expansion in the US

 

[aphex]

Another vote for etronics sucks.... Ordered some camera equipment, only to find out not only was it not in stock as the website said, but they had already charged me for it. Took almost 2 weeks to get my money back. They suck.