They are insourcing their IT with not Help Desk, they are implementing what they call BA (Business Analysts) assigned to a specific sector or group and working proactively not reactive, meaning that they try to prevent any issue before it happens. I like the idea, and applied for it, went to 2 differents interviews, but since my experience (for the last 2 years) is over the phone, I did not get the job. They are looking for more "hands on experience" or that was the excuse that they gave me.
Oh well, maybe in the future.
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