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Anybody have Vista support stories yet?

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Originally posted by: preslove
So, I'm a graduate assistant tech support guy at my college & was putting the finishing touches on our Dean's new Dell latitude 820. He's the dean & he wanted Vista, so we had upgraded it from xp pro, with everything working fine the night before. This morning, however, his dvd burner wasn't showing up in explorer.

OK, no problem, I just need to download the newer driver that supports Vista, right? Wrong. Even though the machine had a "Windows Vista Capable" sticker on it, Dell's website didn't have a driver for that specific dvd burner. I had to get walked through editing the registry by the chat feature.

Man, I really hope he doesn't show it off to faculty and make them all want upgrades before SP1 comes out.

Anyone else have issues at work with it?
Click to expand...

Why on earth did you agree to upgrade his computer? Your department should have a standard image and if it's not Vista .. NO ONE should get it and there are reasons for this.
 
Originally posted by: IHateMyJob2004
Originally posted by: preslove
So, I'm a graduate assistant tech support guy at my college & was putting the finishing touches on our Dean's new Dell latitude 820. He's the dean & he wanted Vista, so we had upgraded it from xp pro, with everything working fine the night before. This morning, however, his dvd burner wasn't showing up in explorer.

OK, no problem, I just need to download the newer driver that supports Vista, right? Wrong. Even though the machine had a "Windows Vista Capable" sticker on it, Dell's website didn't have a driver for that specific dvd burner. I had to get walked through editing the registry by the chat feature.

Man, I really hope he doesn't show it off to faculty and make them all want upgrades before SP1 comes out.

Anyone else have issues at work with it?
Click to expand...

Why on earth did you agree to upgrade his computer? Your department should have a standard image and if it's not Vista .. NO ONE should get it and there are reasons for this.
Click to expand...

uh... because he is the dean. duh.
 
Originally posted by: MichaelD
Originally posted by: Feldenak
Originally posted by: MichaelD
Nope, no issues at all.

Sadly (or happily in this case) my bassackwards organization is still mostly on W2KSP4, belive it or not. 😱

Out of 800+PCs, we've got roughly 10 WinXP machines...the rest are W2K. So...uh, no Vista issues.

They are deathly afraid of downtime (Scheduled preventive maintenance? WTF is that? :roll: ) so there's no way we could upgrade all the workstations. They get upgraded to XP as the HDs die. Talk about "not smart." It won't be long before MS no longer supports W2K.

Glad I'm "just" a SysAdmin and not responsible for what happens due to upper mgmt not being intelligent/listening to my boss and I about UPGRADING the whole damn network.
Click to expand...

The last of our Win2k machines were removed from service towards the end of last year. In fact, today I'm taking home one of our old Win2k servers to convert it to a home file server. 🙂
Click to expand...

Oooooooh. You get to take home old gear? I wish I could do that. I'd have a Crack Farm from hell. :evil:

As our old equipment dies (lately in flames...literally) they buy really nice new stuff (SAS-equipped servers, dual-dual-core Xeons, etc) but the old stuff is OOOOOOLLLD.

Dual PII, 1GB ram Compaq ML370 anyone? :Q When it dies, we have to turn it into the supply office for...whatever they do with it. I think they steal it. Sh~t...I want to steal it and fix the damn thing! 😉
Click to expand...

Yeah, so far I've been allowed to grab 2 300GB HDDs, and this old server (Dual PIII, 1GB RAM, Promise Super Swap, etc..) 🙂
 
I went to the Vista Ready for a new day launch. Got the pre-release and a demo of Office 2k7. Installed it on a machine, and the two programs that everyone in our company uses will not even install. So no we will not be using it for a very long time 🙂 thank god lol The President of the company wants to go with it, I can now have a reason he'll understand for not doing it. 🙂
 
Originally posted by: IHateMyJob2004
Originally posted by: preslove
So, I'm a graduate assistant tech support guy at my college & was putting the finishing touches on our Dean's new Dell latitude 820. He's the dean & he wanted Vista, so we had upgraded it from xp pro, with everything working fine the night before. This morning, however, his dvd burner wasn't showing up in explorer.

OK, no problem, I just need to download the newer driver that supports Vista, right? Wrong. Even though the machine had a "Windows Vista Capable" sticker on it, Dell's website didn't have a driver for that specific dvd burner. I had to get walked through editing the registry by the chat feature.

Man, I really hope he doesn't show it off to faculty and make them all want upgrades before SP1 comes out.

Anyone else have issues at work with it?
Click to expand...

Why on earth did you agree to upgrade his computer? Your department should have a standard image and if it's not Vista .. NO ONE should get it and there are reasons for this.
Click to expand...

Uh, because I'm applying for an internship in london and he has to sign the form of the succesfull applicant? He controls the budget? He is well respected and liked? He could choose not to renew my boss's contract because he felt like it?

He's the dean, dude. His old laptop's hard-drive blew out yesterday morning & by 5:30 pm we gave him a new $1800 dell with his recovered data & a new installation of Vista.
 
Originally posted by: preslove
Originally posted by: IHateMyJob2004
Originally posted by: preslove
So, I'm a graduate assistant tech support guy at my college & was putting the finishing touches on our Dean's new Dell latitude 820. He's the dean & he wanted Vista, so we had upgraded it from xp pro, with everything working fine the night before. This morning, however, his dvd burner wasn't showing up in explorer.

OK, no problem, I just need to download the newer driver that supports Vista, right? Wrong. Even though the machine had a "Windows Vista Capable" sticker on it, Dell's website didn't have a driver for that specific dvd burner. I had to get walked through editing the registry by the chat feature.

Man, I really hope he doesn't show it off to faculty and make them all want upgrades before SP1 comes out.

Anyone else have issues at work with it?
Click to expand...

Why on earth did you agree to upgrade his computer? Your department should have a standard image and if it's not Vista .. NO ONE should get it and there are reasons for this.
Click to expand...

Uh, because I'm applying for an internship in london and he has to sign the form of the succesfull applicant? He controls the budget? He is well respected and liked? He could choose not to renew my boss's contract because he felt like it?

He's the dean, dude. His old laptop's hard-drive blew out yesterday morning & by 5:30 pm we gave him a new $1800 dell with his recovered data & a new installation of Vista.
Click to expand...

Dean of what? Any decent IT person should know that there should be no way a brand spankin new OS goes into a production environment.
 
XP will be supported by Microsoft until April 2009. You can purchase an additional 5 years of support for some amount...

I've had 2 calls asking about switching to Vista. Dialup users. I say we don't recommend it at this time.
 
WTH? I wasn't aware that optical drives needed a specific driver other than the one supplied by MS?!
 
My company won't even update to IE7 because of security concerns. It'll be a long time before they make the jump to Vista.
 
We get about two calls a day from some clueless 75 year old that buys Vista Ultimate for their 10 year old computer, then tells us how Microsoft sucks because he can't install it.

$250 for an upgrade OS that won't work on your caveman PC, or $299 for a cheapee new computer with Vista already on it...hmmm...what's the best choice here....
 
I'm doing many memory upgrades - the vista anal-lyzer tells them they need more ram-they call me-and I charge $40 for a ram install and mark it up %40-it's buttering the bread thank god.

Rogo
 
Originally posted by: InlineFive
Originally posted by: preslove
Originally posted by: IHateMyJob2004
Originally posted by: preslove
So, I'm a graduate assistant tech support guy at my college & was putting the finishing touches on our Dean's new Dell latitude 820. He's the dean & he wanted Vista, so we had upgraded it from xp pro, with everything working fine the night before. This morning, however, his dvd burner wasn't showing up in explorer.

OK, no problem, I just need to download the newer driver that supports Vista, right? Wrong. Even though the machine had a "Windows Vista Capable" sticker on it, Dell's website didn't have a driver for that specific dvd burner. I had to get walked through editing the registry by the chat feature.

Man, I really hope he doesn't show it off to faculty and make them all want upgrades before SP1 comes out.

Anyone else have issues at work with it?
Click to expand...

Why on earth did you agree to upgrade his computer? Your department should have a standard image and if it's not Vista .. NO ONE should get it and there are reasons for this.
Click to expand...

Uh, because I'm applying for an internship in london and he has to sign the form of the succesfull applicant? He controls the budget? He is well respected and liked? He could choose not to renew my boss's contract because he felt like it?

He's the dean, dude. His old laptop's hard-drive blew out yesterday morning & by 5:30 pm we gave him a new $1800 dell with his recovered data & a new installation of Vista.
Click to expand...

Dean of what? Any decent IT person should know that there should be no way a brand spankin new OS goes into a production environment.
Click to expand...

Dean of our college within the University. He is the chief executive within our building & he gets what he wants. If he CEO of your company told you "I want vista on my laptop" and that laptop says on the palm rest *vista capale," would you say no? He has a thinkpad, too, so his productivity wasn't hindered that much. I don't see why one employee with one of their machines with vista installed is that big of a deal.
 
Originally posted by: preslove

Dean of our college within the University. He is the chief executive within our building & he gets what he wants. If he CEO of your company told you "I want vista on my laptop" and that laptop says on the palm rest *vista capale," would you say no?
Click to expand...

I'd tell him no. And he'd like it.
 
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