Question Any tips for getting Office 2019 Pro Plus to install + activate?

mikeymikec

Lifer
May 19, 2011
15,550
5,747
136
Getting modern versions of MS Office to install and activate is often an interesting experience, but I'm having trouble activating a customer's copy of Office 2019 Professional Plus (which I believe they received through the company they work for).

I've tried a few ways:

1 - the standard (AFAIK) technique of signing on to the customer's Microsoft account, looking in order history / subscriptions, nothing in either place.
2 - the customer had downloaded an web installer previously for it, so I ran that, it installs fine via download, but then when I run say Word it shows the old-style (ie. pre 2013) activation window of 'would you like to activate over the Internet or over the telephone?' without asking for a product key, then fails with a code when googled says 'invalid product key'. I can't find an option in Word to enter a product key.
3 - Go to setup.office.com, sign in, feed the customer's product key, install. Same result as the second method.
4 - use my offline installer for Office 2019 H&S which installs, correctly asks for a product key to activate, says "hey, this is for pro plus, shall I install that instead?", does that, then fails the same way as the second method.

Hopefully someone here has more experience with corporate-sourced Office licences and can help.

- edit - this time around if I go into the 'Account' screen in Word, it gives me the option to activate via MS account but says there isn't an office licence attached to that account.
 
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OlyAR15

Senior member
Oct 23, 2014
835
161
106
Is that a re-install? I found, when re-installing my copy of Office 2013 Pro, that it no longer asks for a key. It just installs. When I go to activate it, it used to activate online just fine, but now whenever I have to re-install it, it complains that I've reached my activation limit and to activate by phone, which then claims that the phone number no longer exists. However, this is an error and the phone numbers still exist, you just have to search online for it. So far activating by phone still works.
 

pcgeek11

Lifer
Jun 12, 2005
19,691
3,058
126
I also us the Office 2019 Professional Plus through my employer ( Home Use Program) and have never had an issue installing it. Just using the Key normally. I do know that they have since quit using a regular license for the company sponsored licenses and have gone to Office 365...


Then again I rarely reinstall my system or software. In the very rare instance something goes horribly wrong I have an excellent backup system...
 
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pcgeek11

Lifer
Jun 12, 2005
19,691
3,058
126
@pcgeek11

Yeah, my customer mentioned that too, I wonder if that's the reason why the installed copy of Office has been acting squirrelly.

It could be. I got my copy right at the tail end of the offering. I installed it shortly after that and haven't had any reason to reinstall it.

I hope you sort it out. If so let us know what the work around is.
 

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