Any help desk people in here?

[ohmide]

Anyone currently working in a IT help desk have any experience or has any advice as to what good IT ticket tracking/auditing software is out there? My super wants me to pick one to implelement here at work and all I can really find online is "Track-It"...but I dunno if that was an industry standard or so. I'm looking for something to clear out 250 sum users so it is not enterprise level.

 

[Malladine]

Track IT is exactly what you're looking for.

 

[Patt]

Try HEAT as well: HEAT

 

[beyonddc]

When I was working as a PC Support Intern., the company that I worked for has about 300 employees. They just used access to create a database and the GUI to track their computer desktops and laptops.

 

[jfall]

Deskpro
Kayako

 

[networkman]

Another vote for TrackIt!

 

[cKGunslinger]

Open Source options

 

[xtabi]

NOT SERVICE CENTER!!!!!!!!!!!! BY PEREGRINE SYSTEMS AVOID AT ALL COSTS!!!!! I work for a F 100 company, not at the help desk any longer, and we use that POS tool. DO NOT DO IT EVEN FOR FREE!

 

[RaWrulez]

We use Action Request System by remedy


fun

 

[wowway1]

salesforce.com has a great solution, and a ASP model as well. Reasonably priced.

 

[Genx87]

Originally posted by: xtabi
NOT SERVICE CENTER!!!!!!!!!!!! BY PEREGRINE SYSTEMS AVOID AT ALL COSTS!!!!! I work for a F 100 company, not at the help desk any longer, and we use that POS tool. DO NOT DO IT EVEN FOR FREE!

Eaton?

 

[phantom404]

http://www.ilient.com/ is pretty good. Has alot of features and also keep inventory of the computers that connect to it.

 

[Hersh]

Open Source:
RequestTracker - http://www.bestpractical.com/rt/
OTRS - http://www.otrs.org/

 

[sourceninja]

I wrote my own with php and postgreSQL, works great, and is exactly what the company wanted and needed. I left 5 years ago, they still use it.

 

[xtabi]

Originally posted by: Genx87

Originally posted by: xtabi
NOT SERVICE CENTER!!!!!!!!!!!! BY PEREGRINE SYSTEMS AVOID AT ALL COSTS!!!!! I work for a F 100 company, not at the help desk any longer, and we use that POS tool. DO NOT DO IT EVEN FOR FREE!

Eaton?

Not sure what you mean.

 

[WobbleWobble]

Originally posted by: Patt
Try HEAT as well: HEAT

That's what my organization uses.

 

[ohmide]

Cool thanks for all the suggestions. Yeah we tried the whole "Remedy" thing but doing your own programming in that sucks. I also pondered the whole PHP/MySQL application but unfortunately we have no staff w/ the time to do it. But I'll check out all of these. Thanks again.

 

[The Dude]

Hah, I'm at a F100 company and also use Peregrine. I hate it also.

Fortunately, I'll be moving over to the 3rd level support where I don't have to create tickets with that godforsaken software.

 

[Zugzwang152]

i believe we're using a custom web-based system right now. it's not really too thrilling, based on ASP/MS SQL i think.