Any gurus to help with this one?

[SuperD]

I'm working on a network at work and they are using PcAnywhere for troubleshooting/remote viewing/training between branches in city A and city B.

Cisco Routers were installed in the sites at both cities.

City a has all of its computers on a scope
10.1.1.x with subnet mask 255.255.255.0

City b has all of its computers on a scope
10.1.2.x with same subnet mask.

Computers in city A and see other computers in city A with PcAnywhere using tcp/ip via network
Same in city B

However, City A cannot see computers (hosts) in city B to do training.

PcAnywhere says to make sure that Cisco routers do not filter out SAP packets and the Cisco guru assures me that the routers are not set to filtering out those packets.

Cisco hasn't said squat.

Anyone have any ideas? Sorry I couldn't be more descritive with cities, etc. Any questions, I'll try to elaborate.
Thanks.

 

[Damaged]

And does the router in City A have know how to get to those routes in City B?

Do you have a leased line between those two cities and those routers connect them or what?

Really not enough information here to figure this out.

 

[pdo]

I'm not a Guru's but I would imagine it would be hard for PCAnywhere to find the other comp behind firewalls unless it has a real IP address.

 

[Fardringle]

Try using SPX to connect (install it if necessary) between one computer in City A and one computer in City B. If it works, then it's most likely a problem with the routers still filtering the SAP packets... We had a very similar problem on our network, and went back to check and in fact one of the routers was still filtering SAP.

 

[spidey07]

Pc Anywhere is never going to find IP based PC anywhere hosts. This is done with a subnet broadcast and will not cross a router. You can always manually put the DNS name or IP address of the host your trying to connect to.

IPX will broadcast services via SAP, but I see no mention of if you're even running IPX on your network and the routers?

What kind of network operating system do you use? Netware, NT?

spidey

 

[spidey07]

Looks like a got a solution for you...

You need to tell PC anywhere the subnet to search for. This will tell PC anywhere to try EVERY SINGLE ADDRESS WITHIN THIS RANGE. It is highly inefficient but does work as I tested it here.

On pcany open tools/network options. Add the REMOTE subnet address to the "tcp/ip hosts to search for" field. For example if the hosting pcs are in city B with address of 10.1.2.x with class c mask then input 10.1.2.255 on the pcany options for city A machines.

Give it a shot.

 

[SuperD]

You're the man. Thanks. Works Perfect!