So I got in on the Dell special last Thursday nite and ordered a Canon S200 and a usb hub. I selected free overnite shipping because I figured, hey, I never order overnite, why not??? The camera was 1 shipment and the hub was another.
What a mistake.
So I am tracking my shipments this morning... and I see that it says it was already delivered to my house and signed by FD. I think, this is strange, no one by FD lives here. I thought it was short for front door - I open front door... no package, go to the garage door .... no package, check the back door ... no package. I figure their system must be acting up. So time goes by and my mom yells for me to come down. I go downstairs and she said she found a package behind the tires of her SUV ... about 2 feet behind. The Airborne Express driver put the package at the begginning of my garage right behind the SUV. What a stupid move. You couldn't see the package from the garage door entrance it because it was hidden behind the vehicle, but my mom saw it in the side view mirrors while backing up. I figure, okay, honest mistake, I can't wait to get my hands on the camera
I went to class, came home late, and there was no package. I thought this was strange, I checked the tracking number and a guy I had never heard of signed for the package. I called up Airborne Express and asked them where my package is. They said that they had already delivered it.... I reply asking WHERE they delivered it. I was on hold for damn near 10 minutes but she said found it, it was delivered to Nationwide HQ. I said okay.... why was it sent there? And she made the excuse that they get a lot of packages so they probably just sent my package with the rest. I asked if they had already contacted Nationwide about the mistake but they haven't. She said hopefully someone at Nationwide will just sent it back - if a digital camera you didnt order arrived at your desk would you return it? I know some people woudln't
Does that seem resonable? It doesn't to me. When I ask when I can receive my package she says she doesn't know when/if they will get it back ... they will call me tomorrow. I hope they do call or I will be very angry:disgust:
I filed a complaint for the package they delivered today and I will file another complaint when/if I get the second package.
Anyone else had good/bad expereinced with Airborne Express? This is my first time using them, and hopefully my last.
Spac3d
What a mistake.
So I am tracking my shipments this morning... and I see that it says it was already delivered to my house and signed by FD. I think, this is strange, no one by FD lives here. I thought it was short for front door - I open front door... no package, go to the garage door .... no package, check the back door ... no package. I figure their system must be acting up. So time goes by and my mom yells for me to come down. I go downstairs and she said she found a package behind the tires of her SUV ... about 2 feet behind. The Airborne Express driver put the package at the begginning of my garage right behind the SUV. What a stupid move. You couldn't see the package from the garage door entrance it because it was hidden behind the vehicle, but my mom saw it in the side view mirrors while backing up. I figure, okay, honest mistake, I can't wait to get my hands on the camera
I went to class, came home late, and there was no package. I thought this was strange, I checked the tracking number and a guy I had never heard of signed for the package. I called up Airborne Express and asked them where my package is. They said that they had already delivered it.... I reply asking WHERE they delivered it. I was on hold for damn near 10 minutes but she said found it, it was delivered to Nationwide HQ. I said okay.... why was it sent there? And she made the excuse that they get a lot of packages so they probably just sent my package with the rest. I asked if they had already contacted Nationwide about the mistake but they haven't. She said hopefully someone at Nationwide will just sent it back - if a digital camera you didnt order arrived at your desk would you return it? I know some people woudln't
Does that seem resonable? It doesn't to me. When I ask when I can receive my package she says she doesn't know when/if they will get it back ... they will call me tomorrow. I hope they do call or I will be very angry:disgust:
I filed a complaint for the package they delivered today and I will file another complaint when/if I get the second package.
Anyone else had good/bad expereinced with Airborne Express? This is my first time using them, and hopefully my last.
Spac3d
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