Antivir Personal Edition not active

[nikko]

I'm using Antivir Personal Edition as my virus protection. At least half the time I turn on my computer, when Windows XP Pro finishes loading, I get a warning message from the Windows Security Center that Antivir Personal Edition is turned off. Sure enough when I check the Antivir Guard, it says "not active" next to service status. If I reboot, it'll sometimes turn on, but sometimes I have to reboot several times before it'll be active on start up. Anyone have any ideas on what the problem might be? This is getting really frustrating. I even did a reinstall of XP because I thought that might fix the problem, but it didn't. Would appreciate any help you can provide.

 

[bunnyfubbles]

I don't know if there is a permanent solution to the problem, but if it ever doesn't fully start up after booting do the following:

right click on "My Computer"
select "Manage"
double click "Services and Applications"
double click "Services"
select "AntiVir Service"
then click "Start" the service.


I've never had it happen to me enough to look into a better solution, I just run through the steps the few times I actually need to. And it only happened on my P4 2.8C laptop as well...strange.

 

[nikko]

Originally posted by: bunnyfubbles
I don't know if there is a permanent solution to the problem, but if it ever doesn't fully start up after booting do the following:

right click on "My Computer"
select "Manage"
double click "Services and Applications"
double click "Services"
select "AntiVir Service"
then click "Start" the service.


I've never had it happen to me enough to look into a better solution, I just run through the steps the few times I actually need to. And it only happened on my P4 2.8C laptop as well...strange.

thanks. that's certainly a lot less of a pain in the ass than rebooting.

does anyone know how to stop the problem from ever coming up in the first place?

 

[Spacehead]

Part of the Antivir program needs server access to function. From the Read me:

With version 6.26 we changed the communication protocol between the
AntiVir Guard Control Program (red umbrella) and the AntiVir Guard
service to TCP/IP under Windows NT, 2000 and XP. Please note that
the Control Program communicates only with the local system at
127.0.0.1 (localhost) and NOT with the Internet. If you have a
Personal Firewall like Kerio, Outpost, ZoneAlarm or Norton Internet
Security installed, this tool might issue a warning message
regarding a connection request of AVGNT.EXE (connection request to
port 18350) and an 'act as server' request of AVGUARD.EXE to the
same port. Please make sure that your firewall in is 'learning
mode' and that you allow this actions of AntiVir. It might be also
a good idea to select the option 'remeber this answer and don't ask
me again'.

Maybe sometimes your firewall starts before Antivir when you bootup & sometimes it doesn't???

 

[nikko]

Originally posted by: Spacehead
Part of the Antivir program needs server access to function. From the Read me:

With version 6.26 we changed the communication protocol between the
AntiVir Guard Control Program (red umbrella) and the AntiVir Guard
service to TCP/IP under Windows NT, 2000 and XP. Please note that
the Control Program communicates only with the local system at
127.0.0.1 (localhost) and NOT with the Internet. If you have a
Personal Firewall like Kerio, Outpost, ZoneAlarm or Norton Internet
Security installed, this tool might issue a warning message
regarding a connection request of AVGNT.EXE (connection request to
port 18350) and an 'act as server' request of AVGUARD.EXE to the
same port. Please make sure that your firewall in is 'learning
mode' and that you allow this actions of AntiVir. It might be also
a good idea to select the option 'remeber this answer and don't ask
me again'.

Maybe sometimes your firewall starts before Antivir when you bootup & sometimes it doesn't???

hmmm...that's an interesting idea. I'll check that out and post back here. Thanks.