- Jul 11, 2004
- 21,867
- 7
- 81
I've heard awesome things about Antec's customer support, so when I had problems with my Antec NeoHE PSU, I wasn't too worried. I emailed them and got a "trouble ticket." I explained my situation to them: I built a new PC, but it only turns on if I turn the PSU off for a few seconds. I borrowed a PSU from another computer and everything powered up normal. Seems to be a PSU problem, namely the Antec PSU I purchased seems to be defective.
Three days after emailing Antec, I get a reply with a link to a PSU wattage calculator. They think I may be underpowered. Alright, this seems like logical troubleshooting. So I run through the calculator. It says I need 336 watts, the PSU is 500w. I reply to Antec telling them this. Two days later, they send me an email asking me if I can test my motherboard. First, that would be a really big hassle and I don?t really have time to take my entire computer apart. Second, I already tested another PSU and it worked fine. Third, I don't even have another motherboard to test with. I reply, telling them this. After another three days, they respond telling me that there is basically nothing they can do for me because they have no other reported problems with my PSU and mobo (NeoHE 500w and DFI Lanparty Ultra-D).
I thought Antec had awesome support. Guess not. Not only did it take forever to get a reply, but they were hardly helpful.
Three days after emailing Antec, I get a reply with a link to a PSU wattage calculator. They think I may be underpowered. Alright, this seems like logical troubleshooting. So I run through the calculator. It says I need 336 watts, the PSU is 500w. I reply to Antec telling them this. Two days later, they send me an email asking me if I can test my motherboard. First, that would be a really big hassle and I don?t really have time to take my entire computer apart. Second, I already tested another PSU and it worked fine. Third, I don't even have another motherboard to test with. I reply, telling them this. After another three days, they respond telling me that there is basically nothing they can do for me because they have no other reported problems with my PSU and mobo (NeoHE 500w and DFI Lanparty Ultra-D).
I thought Antec had awesome support. Guess not. Not only did it take forever to get a reply, but they were hardly helpful.