Here's my issue with this - if people had an issue with the internet service, why didn't they put their own dollars where their mouths are? They could have started their own ISP or even pooled money together to serve as an investment in one.
This is just like the insurance company thing - a lot of people complain about them, but all they want is government policies to be put in place to control the people already doing it. If there is such a big problem, why don't more and more people go out and actually create a business? You can't have your cake and eat it too - starting a business is really tough.