another reason compaq sucks.

[Modeps]

alright, I've always been a firm believer that Compaq's Desktops are horrible, loaded with too much bloatware, and just are not easily upgradable. However, every Laptop that I have used that was made by them, has always been rock solid in performance and all around a decent system. Also, their servers are a decent product as well. Now, I've decided that I was going to order a Laptop from them, due to the fact that I've never owned one, and I liked compaq laptops... So, I order one. Here are the specs:

Presario 1700 Series
Mobile Intel® Pentium® III Processor - 1.0GHz
256 MB SyncDRAM 133MHz, 2 SODIMMs
10.0 GB UltraDMA Hard Drive
24X CD-ROM for FutureBay?
14.1" XGA TFT Active Matrix
Microsoft Productivity Suite
Integrated 56K Modem and 10/100 Ethernet
ATI Mobility Radeon? hardware accelerated 3D Graphics with 8MB DDR dedicated Video Memory
3.5" Floppy Drive for Future Bay?
AC Adapter Included
High-Capacity Lilon Battery
JBL Pro Audio System with Bass Reflex
Microsoft Windows XP Home Edition
1yr Parts / 1 yr labor/1yr mail-in

Fine, dandy. After I order, the website says that i'll be shipping in 7 days. Beautiful. So, 7 days hits and their site says it hasnt shipped yet. the 8th day, same thing... so i give them a call andsay:

"Hey, hows my order comin?"
operator: "It's set to ship out any time now, so you'll be getting it Monday or Tuesday"
me: "fantastic, thanks for your help"

Monday hits, the website still says it hasnt shipped... hmm.. i pay an extra 10 bucks for 2 day shipping... and no laptop ship?
so i call again:

"Hey, hows my order comin?"
operator: "It's set to ship out tomorrow, so you'll be getting it Thursday"
me (hmm ok maybe there was a slowdown somewhere): "alright, thanks for your help"

Today, just now i check to see if it shipped yet (usually you would think mail would go out around noon or so...)
Sure enough, it hasnt. So I call again... (im droppin over a grand to you guys and your slow as hell getting what i ordered)

"Hey, I was wondering if my order shipped yet."
operator: "Im not sure whats going on with your order..."
me: "I was told last week, it would be here by today and its not..."
operator: "I'll have to email the shipping department to find out whats going on with it, if you could please give a call tomorrow evening to check the status"
me: "I've already been waiting longer than I expected to wait, now its just getting irritating."
operator: "like i said, please give a call tomorrow evening to check the status."

:| :| :| :| :| :| :|

 

[khtm]

I'd be pissed off too! That's retarded.:| You should keep bitching even after you get the laptop and hopefully they'll give you a gift certificate or something

 

[EagleKeeper]

Threaten or cancel the order and let them know why.

 

[HamSupLo]

i would have said F that and cancelled on them. In the period of slowtimes for the PC sector, there are plenty of companies that would be more than willing to take your business.

i see that the HP/Compaq merger is smoothly underway

 

[wedi42]

cancel the order and buy a Dell IBM or Gateway
their laptops are much better anyway

 

[hungrypete]

Compaq Deskpro workstations are awesome, that's all we buy here anymore, they are very reliable and easy to maintain.

For laptops we only use IBM and Toshiba. The Toshiba Satellite Pros are nice, but the IBM Thinkpads are saaaweeet. Seriously, consider an IBM Thinkpad.

 

[Modeps]

Eh, never really dug the thinkpad line... and I've never looked at a toshiba before... So, thanks for the advice on other buys, but I know I already like Compaq (even if their laptops arnt the 'best')

Stupid compaq. last time i deal with them... EVER.

 

[Gunbuster]

For a 1700 series just go to a compusa, or bestbuy. You stand a good chance of it being cheaper too

 

[Modeps]

neither place is around me... there used to be a compusa, but it closed. best buy is about an hour+ drive.