Another paypal complaint

LS20

Banned
Jan 22, 2002
5,858
0
0
Last week I won an auction on ebay where I, along with 5 others, soon-after determined the seller was a scammer. I had already naively made payment when this was discovered, so I immediately tried to recover my money. A call to paypal ended up with a CSR giving me assurance and telling me an immediate filing of Buyer Complaint would LIKELY solve the problem.

I filed a complaint and didn't hear a thing until 5 days after. My same-day complaint to Ebay resulted in the suspension of his account only the day after.

Today I received an email from paypal saying
As stated in our User Agreement, PayPal's Buyer Complaint Policy only
applies to the shipment of goods, not to disputes about the attributes or
quality of goods received. Therefore, we cannot reverse this transaction or
issue a refund. We encourage you to continue to work directly with the
seller to amicably resolve this dispute. If this transaction occurred on
eBay, you may file a Standard Purchase Protection Program claim at eBay.</br>

This had nothing to do with my problem or my complaint. They didn't even read my fugging complaint. I'm appalled. It was SUCCINCT yet detailed... should've been enough to get this perp.
-The complaint wasnt about 'quality of goods received'...there was no goddamn goods sent!
-I tried to 'work directly with the seller to amicably resolve the dispute'... I said in the complaint that the fugging guy listed FAKE contact info and a DEAD telephone number!
-Yes, I DID file a claim with eBay. Hence his (now) suspended account. They did their job..when is Paypal gonna do theirs???


Luckily, in my case, my primary source of funding was a bank account that I had closed 2 months earlier. Apparently how paypal worked is that when I made the payment, they only debited my account and credited his... and they don't actually transfer the monetary funds until the receiver withdraws that money. I realized this when my previous paypal transaction failed and they used my back-up funding source--my credit card--instead. Immediately I called my CC and had them suspend my account so the jerk scammer wasn't able to get my money. Turns out the scammer tried to withdraw or otherwise transfer the funds the day after and ofcourse it was denied.

I'm glad things worked out the way they did... but now I'm afraid to use paypal again. I just won another ebay auction, but I don't want to use paypal because I don't want those lazy bastards holding my valid bank/credit card info.

Is there a similar service that is better for ebay transaction.... or just another, safer way of making payments?
 

Damon

Senior member
Jul 21, 2000
880
0
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Hi LS20,


It actually sounds like you filed the wrong type of complaint (merchandise quality vs. non receipt).

"As stated in our User Agreement, PayPal's Buyer Complaint Policy only
applies to the shipment of goods, not to disputes about the attributes or
quality of goods received. Therefore, we cannot reverse this transaction or
issue a refund"