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Another dying GTX560Ti

D

dr0be

Member
So I bought a MSI Twin Frozr GTX560Ti a few months ago and I loved it at first. Two days after the newegg RMA ends (go figure), the card goes up and starts artifacting and textures going all over the place like everyone else in the hardware world if bitching about. Not bad at first, so I installed newest drivers (clean install) as well as the cold boot trick - nothing. So I emailed MSI and shipped it in. 5 weeks without a video card, which also meant no desktop (or gaming...). I've had the "fixed" one for a couple months now without any problems, but here we go again (http://i.imgur.com/2Tdun.jpg) - why am I not surprised that they most likely shipped me back the same, broken card.

I recall on the RMA it asking if this is my 1st or 2nd RMA for this item; Is that question because after the 2nd RMA they send you a new card? I plan on upgrading my build right before BF3 releases and I'm going to be royally pissed if I RMA it now, and they send back the same broken card again and it breaks right before BF3 release and I can't play. I know for a fact I am going to have to RMA this piece again - knew I should have stuck with EVGA.

Any 2nd RMA suggestions? Are they going to send me a new card or make me pay some stupid fee for it being the 2nd time?
 
Record the serial # before RMA'ing. At least you can tell if they send you the same card. No way though they can run the card for months to make sure it's OK.

You might try rolling back to drivers before you had the problem.
 
3DVagabond said:
Record the serial # before RMA'ing. At least you can tell if they send you the same card. No way though they can run the card for months to make sure it's OK.

You might try rolling back to drivers before you had the problem.
Click to expand...

The drivers I was using when the problem first started were old drivers - then I installed the newest when it started happening, which didn't fix the problem. That's when I RMAd it. When I got the card back I installed the newest drivers (which were the same as before) again just in case and it worked fine for ~2 months and just now started dying again as seen in the screenshot. I'm sure it's the same card and they just flashed the BIOS or something stupid.

What do companies usually do after the 2nd RMA? Do they give you a new product or waste customers time and run it till #4 with the lemon law and give you your money back?
 
Have you tried tweaking the voltage and vram memory speed with a tool like MSI's afterburner? You shouldn't have to fool with it, but maybe dropping the vram speed by 25mhz or so will get rid of your artifact problem. You may still want to rma it since it fails at advertised speed, but it's an option.
 
I RMA'd my previous twin frozr II card because one of the fans on it was dying. It was only about 10 days total turn around time from the day I sent it until the day I got it back. 4 weeks is an awfully long time.... I'd make sure to tell them that when you RMA this card, and ask if they offer cross shipping (they would hold your credit card info until they receive your card).

I have 2 gtx560ti's now, one MSI and one Galaxy, and both have worked great for me with really good overclocks.
 
Thanks for the replies everyone, but does anyone know the answer to the 2nd RMA question? What happens to 2nd time? Do they just flash the BIOS and test your card and ship it back or will they actually send me a new card?
 
dr0be said:
Thanks for the replies everyone, but does anyone know the answer to the 2nd RMA question? What happens to 2nd time? Do they just flash the BIOS and test your card and ship it back or will they actually send me a new card?
Click to expand...

They usually don't send you back the same item RMA'd in without telling you. If they test your card and don't find any problems with it, they will likely just give it to someone else who sends in an RMA.
 
dr0be said:
Thanks for the replies everyone, but does anyone know the answer to the 2nd RMA question? What happens to 2nd time? Do they just flash the BIOS and test your card and ship it back or will they actually send me a new card?
Click to expand...

They sent me a completely new card when I RMA'd with them. Again, I recommend calling them up and asking them if they can do cross shipping.
 
You ship and they ship at the same time, rather than you ship, they receive, they test, they ship.
 
Yes, especially since this is your 2nd rma and the last time took 5 weeks they should be agreeable to cross-shipping. And if they're not, then ask for the mgr!

5 weeks without a desktop would be unacceptable to me under any circumstances. I recommend that you keep a spare card in reserve just in case this comes up again. I use a 7300 gt fanless that I got for $23 shipped years ago, I specifically bought it as a spare and it has saved me a couple of times.
 
Oy. Just got that effect on Civilization V a week ago, on my EVGA 560 Ti. Haven't seen it since. Is that something I can just expect to get worse 'til I RMA, or is it possibly an aberration that won't recur? Should I do some sort of stability/stress test to check? This'll be the 4th component on a 3 month old build I've had to RMA, it's starting to get irritating.
 
mmaestro said:
Oy. Just got that effect on Civilization V a week ago, on my EVGA 560 Ti. Haven't seen it since. Is that something I can just expect to get worse 'til I RMA, or is it possibly an aberration that won't recur? Should I do some sort of stability/stress test to check? This'll be the 4th component on a 3 month old build I've had to RMA, it's starting to get irritating.
Click to expand...

It'll get worse if it's the same problem I had. Apparently it's a problem with 560 Tis. At first it happened in WoW for me - the roof textures in town went black and then the game crashed and I couldn't get the process to end so I restarted the comp. Didn't happen again for awhile until one day shit just went haywire and was completely unplayable.

Same thing this time around. At first in LoL, you would see a hero texture stretched out. If I changed to full-screen mode, it would go away for a couple hours and come back until changing modes didn't fix it and then it got really bad like in the screenshot. I tried running artifact scanner in ATI tool to see, but it never picked anything up.
 
These issues are probably hardware related, but ever since 270.XX I have been getting various texture glitches and strange flashing objects too and I don't believe my card is bad.


I tested my card with OCCT GPU/OCCT GPU Memory and Furmark and while the card ran at its maximum for over 20 minutes(reaching around 85c) neither program found any artifacts or errors.
 
Thread is kind of dead, but I'm on the phone with MSI now and the guy said since it's the 2nd time that they'll wave the shipping fees and send back a new card.
 
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