- Jun 30, 2001
- 12,572
- 0
- 0
I will NEVER, EVER, EVER EVER EVER, buy a POS Dell! Ever.
At my company, we have about 15 Dell laptops. One (A P4, 2Ghz or so) is having trouble. The ethernet jack doesn't work, it hasn't worked for about a year and we have been using a PCMCIA card. Windows finds it, but it says that no cable is plugged in, when there is one plugged in. The LCD has discoloration at the top, like it's burned or something. There is a crack in the plastic around the LCD. The CDRW doesn't burn CDs.
Sounds like they should take it right in for repairs, right? Nope.
Over SIX FREAKING HOURS on the FREAKING phone talking to some retard in india who is trying to fix my stupid ethernet jack with stupid solutions that I could have told her would not work, and some of which I have done already. After all that, she FINALLY concludes that it needs a new motherboard (because the ethernet is built-in). She won't do ANYTHING about the other problems. She wants to get the new motherboard in, then worry about the other problems. I was ready to explode. I told her that since I am sending it in, FIX EVERYTHING. Fit the stupid LCD and crack. Fix the CDRW right away. Nope. She will call later (the next day!!! ??????). Screw her. She wants to transfer me to some other department where I will set up my replacement motherboard something or another. I get disconnected. Screw it all. I call back. Wait forever on hold for another tech support guy. Tell him the problem. He agrees to replace the LCD right away. Fine, whatever. Transfers me to that other department. He says he will stay on the line to make sure I don't get disconnected. I get disconnected. I'm ready to go postal at Dell headquarters. He is supposed to call back in an hour to make sure that everything went smooth. I wait 2 hours. No call. I call back, wait on hold forever again for another india tech support loser. Tell him that I just want to be transfered to this other department. He needs all my info. Screw him. I argue for awhile, but end up giving him my info. He transfers me and I finally get through. For the first time, I am in America again and talking to an American. THANK GOD!!!! She asks what the problem is and I tell her all the problems with the laptop. She makes a note of it all for the techs who will look at it and gets me all set up with sending it back. Total time with her, 6 minutes. Total time with India, 6 hours.
Tomorrow Airborne express is stopping by with a box to ship it back in.
Note: This started 2 days ago. Today is Thursday. I made my initial call on Tuesday. I should also mention that before talking to the retarted girl for 6 hours, I talked with a retarded guy who promised to call me back after I got critical files off the laptop (1 hour). He never called back.
SCREW YOU DELL! My company is NEVER buying from you again. Everyone I talk to will hear this story. You've lost many tens of thousands of dollars this week (minimum) because you treated a customer like crap. HAVE A NICE DAY.
PS. The girl is supposed to send me an email survey of how I would rate her service. She told me on a scale of 7 to 9, with 9 being 'very good'. Yea, right. On a scale of 7 to 9, she get a negative 10. Believe me, they are going to get a VERY nasty email survey back from me. If I could find a phone number of anyone at Dell who could care, I would give them an ear-full as well.
At my company, we have about 15 Dell laptops. One (A P4, 2Ghz or so) is having trouble. The ethernet jack doesn't work, it hasn't worked for about a year and we have been using a PCMCIA card. Windows finds it, but it says that no cable is plugged in, when there is one plugged in. The LCD has discoloration at the top, like it's burned or something. There is a crack in the plastic around the LCD. The CDRW doesn't burn CDs.
Sounds like they should take it right in for repairs, right? Nope.
Over SIX FREAKING HOURS on the FREAKING phone talking to some retard in india who is trying to fix my stupid ethernet jack with stupid solutions that I could have told her would not work, and some of which I have done already. After all that, she FINALLY concludes that it needs a new motherboard (because the ethernet is built-in). She won't do ANYTHING about the other problems. She wants to get the new motherboard in, then worry about the other problems. I was ready to explode. I told her that since I am sending it in, FIX EVERYTHING. Fit the stupid LCD and crack. Fix the CDRW right away. Nope. She will call later (the next day!!! ??????). Screw her. She wants to transfer me to some other department where I will set up my replacement motherboard something or another. I get disconnected. Screw it all. I call back. Wait forever on hold for another tech support guy. Tell him the problem. He agrees to replace the LCD right away. Fine, whatever. Transfers me to that other department. He says he will stay on the line to make sure I don't get disconnected. I get disconnected. I'm ready to go postal at Dell headquarters. He is supposed to call back in an hour to make sure that everything went smooth. I wait 2 hours. No call. I call back, wait on hold forever again for another india tech support loser. Tell him that I just want to be transfered to this other department. He needs all my info. Screw him. I argue for awhile, but end up giving him my info. He transfers me and I finally get through. For the first time, I am in America again and talking to an American. THANK GOD!!!! She asks what the problem is and I tell her all the problems with the laptop. She makes a note of it all for the techs who will look at it and gets me all set up with sending it back. Total time with her, 6 minutes. Total time with India, 6 hours.
Tomorrow Airborne express is stopping by with a box to ship it back in.
Note: This started 2 days ago. Today is Thursday. I made my initial call on Tuesday. I should also mention that before talking to the retarted girl for 6 hours, I talked with a retarded guy who promised to call me back after I got critical files off the laptop (1 hour). He never called back.
SCREW YOU DELL! My company is NEVER buying from you again. Everyone I talk to will hear this story. You've lost many tens of thousands of dollars this week (minimum) because you treated a customer like crap. HAVE A NICE DAY.
PS. The girl is supposed to send me an email survey of how I would rate her service. She told me on a scale of 7 to 9, with 9 being 'very good'. Yea, right. On a scale of 7 to 9, she get a negative 10. Believe me, they are going to get a VERY nasty email survey back from me. If I could find a phone number of anyone at Dell who could care, I would give them an ear-full as well.
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