Another Dell Post

[Wduaqnug]

I ordered a copier, found cheaper dell called in 10 minutes later and e-mailed as well to cancel order and they said they will. I just checked, I been charged and it has been shipped. I thought if I call them and complain would get some discount and got nothing not even return shipping label. PAB maybe wanna share some of your dell contacts

 

[PsychoAndy]

Is this the Online Sales Division or Dell Home?

-PAB

 

[Wduaqnug]

Online Division Small Business

 

[PsychoAndy]

Wait wait. If they shipped it already, just refuse shipment.

How did it ship?

-PAB

 

[RossMAN]

Originally posted by: PsychoAndy
Wait wait. If they shipped it already, just refuse shipment.

How did it ship?

-PAB

Of if that's not an option, call Dell back after receiving the copy machine (you should order the HP D135 BTW) and ask for an RMA # along with a free prepaid return shipping label.

 

[Wduaqnug]

it shipped UPS ground from Ingram warehouse in IL, but customer service rep said if I refuse the package it goes back to Ingram and will take really long time for me to get credit for it.

 

[PsychoAndy]

Originally posted by: RossMAN

Originally posted by: PsychoAndy
Wait wait. If they shipped it already, just refuse shipment.

How did it ship?

-PAB

Of if that's not an option, call Dell back after receiving the copy machine (you should order the HP D135 BTW) and ask for an RMA # along with a free prepaid return shipping label.

Ok, if he's not home to tell the delivery guy to take it back, you can call most major shippers and ask them to RTS it when it gets to the next hub.

-PAB

 

[Wduaqnug]

HP thing uses expensive cartridges like crazy this one is brother with drum and toner for 2200 pages plus laser quality

 

[PsychoAndy]

Refuse it anyways. Let UPS take it back. As my previous post said, ask them to put an RTS label on it and send it back to ingram.

Then call your CC company and put the charge in dispute if Dell has not adjusted the charges accordingly when it comes time to pay the bill. What card is it on?

-PAB

 

[Wduaqnug]

problem is it was business purchase via visa debit card

 

[PsychoAndy]

Originally posted by: Wduaqnug
problem is it was business purchase via visa debit card

*sigh* Ok. As many times as I say that debit cards should NOT be used for online purchases for this EXACT reason, I'm going to put the lecture aside for now.

I cant help you here.

-PAB

 

[RossMAN]

Originally posted by: PsychoAndy

Originally posted by: Wduaqnug
problem is it was business purchase via visa debit card

*sigh* Ok. As many times as I say that debit cards should NOT be used for online purchases for this EXACT reason, I'm going to put the lecture aside for now.

I cant help you here.

-PAB

WTF?

DEBIT CARD?

Argh, I give up.

NEVER EVER EVER use a debit card for internet purchases!