Another day in paradise

Fritzo

Lifer
Jan 3, 2001
41,916
2,156
126
I came in to work this morning and took a quick look at our technical support mailbox. In an 8 hour period overnight, it stacked up with over 100 emails, all along these lines:

In order for me to have internet service with your company, I need to reset my users name&password. So please e-mail me today. Also I do not want to use outlook express, as a browser, because every time that I have tried to log in it, it shows fatal era.And then a 1800 no.But I would like to use firefox,but again, it says that there is one already running, and that I need to restart my computer, which I do but then I don't get nothing. Also there are times that, Internet Explorer says that it cannot show this page because it has expired.

I have that one thing at the top of the screen that's screwing up a thing on the bottom of the screen. Please fix this NOW or I find someone else.

You people messed up my computer- FICX IT!!!!! WHenit dials, some girl says something about the number wasn't dialed rite. My other IPS didn't do this.

I'm glad I don't deal with these people directly, but still...how can you be so confused and get angry about something not working right when you have no concept of what is working and what isn't? Also, people that email in saying they can't get their email are :thumbsup: in my book.

Weak rant, but MAN...I'd be going off on these people after a week of this.
 

illusion88

Lifer
Oct 2, 2001
13,164
3
81
You people messed up my computer- FICX IT!!!!! WHenit dials, some girl says something about the number wasn't dialed rite. My other IPS didn't do this.
The college education is strong in with this one...
 

brxndxn

Diamond Member
Apr 3, 2001
8,475
0
76
My computer won't do anything! My 14 year old girl was using it for studying last night and now when I click start, a shopping site pops up and asks for my credit card number. I entered it in and I still cannot get to my online banking! I even typed my account number to everyone on the Internet, stripped naked, and kicked my neighbor's dog.. Nothing will fix it! Either fix my problems, or I'm going with the ISP that I see advertised when I click Start.

 

wwswimming

Banned
Jan 21, 2006
3,695
1
0
but if everybody knew how to set up Windows networking/ Windows dial-up, they wouldn't
need tech support. those non-techies are your meal ticket.

but agreed, some of them have an improvisational approach to common courtesy.
 

MotF Bane

No Lifer
Dec 22, 2006
60,801
10
0
Originally posted by: wwswimming
but if everybody knew how to set up Windows networking/ Windows dial-up, they wouldn't
need tech support. those non-techies are your meal ticket.

but agreed, some of them have an improvisational approach to common courtesy.

Courtesy? What is this "courtesty" you speak of? I thought you were supposed to write inarticulately with weak threats until you got what you wanted. :(
 

Fritzo

Lifer
Jan 3, 2001
41,916
2,156
126
Originally posted by: wwswimming
but if everybody knew how to set up Windows networking/ Windows dial-up, they wouldn't
need tech support. those non-techies are your meal ticket.

but agreed, some of them have an improvisational approach to common courtesy.

Actually, most of the people we have handling these are $10/hr college interns. If we didn't need them, there would be more money for my raises. So, THEY'RE STEALING MONEY FROM MY PAYCHECK.

Also, keep in mind I just copied and pasted the first 4 emails....there's dozens and dozens more just like this. It's like 90% of our customers never passed the 3rd grade. I don't care if they know how to use a computer- that's fine. But, tell us what's wrong in a way we can give you an answer, and use a method of communication that we can reply to. That's all we ask.
 

clamum

Lifer
Feb 13, 2003
26,252
403
126
looool. I'd read those emails, put my head in my hands, and weep if I came in one morning and had to deal with that. I don't expect people to be geniuses when it comes to computers, but god DAMN.

I could never do tech support. Props man. :beer:
 

isekii

Lifer
Mar 16, 2001
28,578
3
81
Originally posted by: PlatinumGold
i had a customer ask where she was supposed to plug in the 3 prong part of a power cable.

Tell her

"2 in the pink, 1 in the stink"
 

Fritzo

Lifer
Jan 3, 2001
41,916
2,156
126
Originally posted by: ViviTheMage
poor Fritzo...I am glad I dont work THAT kind of tech support.

pfftt...don't feel sorry for me. I've got a cushy director job. I pretty much write technical documents and fix things other people can't fix. Those poor college kids are the ones that deal with customer emails/calls/chats/etc. They're the ones that get jaded at an early age, thinking that this is what the computer industry is like.
 

nakedfrog

No Lifer
Apr 3, 2001
60,167
15,086
136
WILL YUO JUST FICX THE THING AT TEH TOP OF MY SCREEN SO THE OEN ON THE BOTTOM WORKS?!?!?
 

SnipeMasterJ13

Golden Member
Oct 20, 2004
1,005
0
71
Lol, I hear you. We actually had one guy who couldn't spell/put a thought together to save his life. We actually took about 6 quotes, printed them on nice backgrounds (tropical scenery, etc) and and labeled them "Deep Thots - By: X" and hung them up around the office.
 

geno

Lifer
Dec 26, 1999
25,074
4
0
Now, I realize many people don't speak English as a first language, but it astounds me how little people care about how they portray themselves through text when writing emails.
 

IceBergSLiM

Lifer
Jul 11, 2000
29,932
3
81
Originally posted by: geno
Now, I realize many people don't speak English as a first language, but it astounds me how little people care about how they portray themselves through text when writing emails.

Look at what people leave the house wearing!!!
 

Mr Pickles

Diamond Member
Feb 24, 2006
4,103
1
0
Fritzo where is this helpdesk mailbox of which you speak? I have a request for another <insert item> field. I'm hoping to get a Weak Rant Thread Template. The title should be something along the lines of <Insert something kind of like "WTF?!?!"> to bait people into clicking. Then begin with <insert weak rant details> which leads into <F-BOMB> <F-BOMB> <F-BOMB> (please enter about 10 of them to make it NS1 Rant Approved). Follow up with <insert cliffs if <insert weak rant details> exceeds 8 sentences> and end with a </rant> or </weak rant>.

Can I get this by COB? Thx!
 

ViviTheMage

Lifer
Dec 12, 2002
36,189
87
91
madgenius.com
Originally posted by: Fritzo
Originally posted by: ViviTheMage
poor Fritzo...I am glad I dont work THAT kind of tech support.

pfftt...don't feel sorry for me. I've got a cushy director job. I pretty much write technical documents and fix things other people can't fix. Those poor college kids are the ones that deal with customer emails/calls/chats/etc. They're the ones that get jaded at an early age, thinking that this is what the computer industry is like.

good for you! I was at that stage once...luckily moved up a bit, beyond the call desk/email stuff like that.

Now I deal with the stuff THEY cant deal with :D...and deploy projects/manage here and there...