And we thought only the programmers had to watch out for outsourcing

Pastore

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Feb 9, 2000
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SAN FRANCISCO (Business 2.0 Magazine) -- Nearly half of U.S. IT jobs involve the upkeep and maintenance of computers - a sector previously thought to be safe from offshoring. But technological change is sweeping the industry, and soon the servers that host your favorite websites or run your online banking could be run from halfway around the world.

Almost any company, of course, stands to benefit from reducing its computing costs. But there's also a huge opportunity for companies that can help cut those costs: Worldwide spending on systems administration, as it's known, is an estimated $110 billion a year. In the U.S., systems administrators make an average of $29 per hour. Moving those jobs to India could save companies up to 60% per year, according to a new McKinsey study.
 

CrackRabbit

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Mar 30, 2001
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I thought I read somewhere that companies were beinging to move operations out of India and back to the US due to the extreme turnover rate and customer satisfaction ratings going through the floor.
 

RadiclDreamer

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Aug 8, 2004
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Companies will outsource, then proceed to bitch about how bad the computers suck, then they will lose money due to lost productivity as some indian with a thick accent instructs the user to just use the restore disc without backing up anything then they will wisen up and try to get IT people, we will come but at a higher price than before
 

BobDaMenkey

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Jan 27, 2005
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Originally posted by: CrackRabbit
I thought I read somewhere that companies were beinging to move operations out of India and back to the US due to the extreme turnover rate and customer satisfaction ratings going through the floor.

Yeah, I remember reading something like that.

The old saying "You get what you pay for" holds true with outsourcing. Cheap but shoddy work.
 

Saint Nick

Lifer
Jan 21, 2005
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My dad told me when he was first getting into college as an Electrical Engineering major, he said that everyone dropped out of it and went to business. And so when people asked "Whats your major?" He would say "Electrical Engineering" and they would reply "Oh... you mean pre-Business!"

Basically meaning that getting an electrical engineering degree, so people though, at the time was a stupid idea and a waste of time.

I'm going to stick with my MIS major and just see what I can do later on...
 

MiniDoom

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Jan 5, 2004
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Yeah, but how are people in offices here going to backup terabytes of data from their workstations to servers in India?
 

ndruw

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Feb 7, 2006
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No, its all gonna come back soon...companies are realizing that having your tech support in another country is not the same as having your sneakers made there.
 

Maximus96

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Nov 9, 2000
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I hate calling customer service just to speak with a "Peter" or "Tom" from India. Half the time I can't understand what they say. I thought I saw on Dateline or whatever that these people go thru heavy training sessions to get rid of their accent to sound more american. I guess constant repetition of "Hey, please pass the salsa" is not paying off as planned.
 

spidey07

No Lifer
Aug 4, 2000
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All non-core business functions are being outsourced - hr, payroll, accounting, IT, etc.

It's not just IT.
 

theknight571

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Mar 23, 2001
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I know of several companies who's LAN Admins are overseas.

All new ID's and ID maintenance is done "remotely". Servers etc are local but their administration is done from overseas.
 

KB

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Nov 8, 1999
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That article was probebly sponsored by IBM and other outsourcers. If managers hear others are doing it.. they too will want to get in on it. Many companies have seen their outsourced projects fail and are bringing their developers back. Same thing will happen when the computer breaks and the guy from India can't get to it because it won't power on. Or when some guy in India confuses 10/1/2006 (american goofy date standard) with January 10 2006 and restores the wrong accounting data.
 

Pastore

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Feb 9, 2000
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Originally posted by: theknight571
I know of several companies who's LAN Admins are overseas.

All new ID's and ID maintenance is done "remotely". Servers etc are local but their administration is done from overseas.

Can you elaborate a little more on how that works? Do they use remote desktop type software or what?
 
Feb 24, 2001
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Can see it happening. I mean I log into people's computers in the field and troubleshoot/fix remotely. Why can't some guy in India do it for less than half of what I make. I mean sometimes I don't even have to call the person, just remote access that sucker and be done with it.

 

randomlinh

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Oct 9, 1999
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Originally posted by: Pastore
Originally posted by: theknight571
I know of several companies who's LAN Admins are overseas.

All new ID's and ID maintenance is done "remotely". Servers etc are local but their administration is done from overseas.

Can you elaborate a little more on how that works? Do they use remote desktop type software or what?

KVM over IP baby.

 

ATLien247

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Feb 1, 2000
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Originally posted by: randomlinh
Originally posted by: Pastore
Originally posted by: theknight571
I know of several companies who's LAN Admins are overseas.

All new ID's and ID maintenance is done "remotely". Servers etc are local but their administration is done from overseas.

Can you elaborate a little more on how that works? Do they use remote desktop type software or what?

KVM over IP baby.

I can see that working well for a data center, but what about desktop support? Do they have iLO for desktops now?
 

EKKC

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May 31, 2005
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i've said it before and i'll say it again, unless some kind of war breaks out between india/pakistan (no offense, seriously), there's no future in IT tech jobs, move onto a management role while you still can.

going into management role, be it project management, team management, delivery manager, etc, will be much better suited in this day and age, with a technical background, most companies will need a manager to handle that outsourced team.

it's a bleak outlook for all techies
 

rudder

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Nov 9, 2000
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Originally posted by: rdubbz420
Yeah, but how are people in offices here going to backup terabytes of data from their workstations to servers in India?

The servers would not be in India, just the person remotely managing the network. Better learn how to run ethernet or fiber. At least that can't be outsourced, well of course you can still pay illegals to do it cheaper.
 

MiniDoom

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Jan 5, 2004
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Originally posted by: rudder
Originally posted by: rdubbz420
Yeah, but how are people in offices here going to backup terabytes of data from their workstations to servers in India?

The servers would not be in India, just the person remotely managing the network. Better learn how to run ethernet or fiber. At least that can't be outsourced, well of course you can still pay illegals to do it cheaper.

I ran fiber and cable for about 10 years, not that I would ever want to again.;)
 

EKKC

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May 31, 2005
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Originally posted by: rudder
Originally posted by: rdubbz420
Yeah, but how are people in offices here going to backup terabytes of data from their workstations to servers in India?

The servers would not be in India, just the person remotely managing the network. Better learn how to run ethernet or fiber. At least that can't be outsourced, well of course you can still pay illegals to do it cheaper.

"aye caramba, no jose, no install-o el fibero-optico aqui!!! ai yi yi!!! estupido!"
 

ITJunkie

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Apr 17, 2003
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Originally posted by: rdubbz420
Yeah, but how are people in offices here going to backup terabytes of data from their workstations to servers in India?

Not too mention how is a person in India going to know whether a blue screen is caused by a hardware failure or something else. I just don't see how this can replace having a "man on the floor" but I suppose it could mean fewer "men on the floor". :(
 

Descartes

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Oct 10, 1999
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Originally posted by: ITJunkie
Originally posted by: rdubbz420
Yeah, but how are people in offices here going to backup terabytes of data from their workstations to servers in India?

Not too mention how is a person in India going to know whether a blue screen is caused by a hardware failure or something else. I just don't see how this can replace having a "man on the floor" but I suppose it could mean fewer "men on the floor". :(

There are remote management systems completely independent of any operating system on any of the servers. Companies like HP, IBM, etc. offer them along with dozens of others. It's nothing new. You could remote into the system, find out which machine blue screened, find out why, boot it, etc. etc. without stepping a foot into the office.