yukichigai
Diamond Member
Right, here's the deal:
New Year's Day my apartment flooded... err, well the carpet got really well soaked anyway. (It's not a real flood in my book unless there's standing water, which there wasn't) Unfortunately I was on vacation at the time and didn't get back until a week later, by which time an unhealthy amount of mold had set up shop in my place. Obviously I had to move, and the management got me into a new apartment in a different building. Still in the same apartment complex, just a different building. I transferred over my utilities, including DSL, which is where things got interesting.
According to SBC's records the new apartment I was at couldn't get the Pro speed package (1.5M ~ 3M down) due to the distance from the main box. (or whatnot, don't know the terms) The distance was measured at somewhere in the area of 1,300 feet, and they required 1,000 feet for Pro speed. Now I found this rather curious, since I'm not that far away from my old apartment, so I asked them to pull up the availability for my old aparment. Somehow the old apartment was also rated at being too far away from the main box to get Pro speed DSL. (Forgot to get a precise distance measurement on it) However, prior to the move I'd had it at that address for two full years, and not only was I able to get it, I was getting roughly 2.6M out of a possible 3M downstream. Ping times and Packet Loss were fine as well.
Obviously there's something very wrong with their info, but I'm not sure what I need to do to get them to correct it. I'm assuming there's some test which can be (re-)run to get new info, but I have no idea what that would be or who to ask. I've tried sales, who were no help, and tech support (shocker) routes me to some guy in Bangalor who can only request a line maintenance test, which provides no information on availability or distance from the main box. However, I do know where the regional office is; I'm hoping I can somehow find someone there and in person explain what the hell I need and get it fixed.
What I'm asking from y'all is for any relevant information you might have: who I should talk to, what test I'm looking for, even the proper terms for some of the stuff I've explained here. Anything you think might be useful, lay it on me.
New Year's Day my apartment flooded... err, well the carpet got really well soaked anyway. (It's not a real flood in my book unless there's standing water, which there wasn't) Unfortunately I was on vacation at the time and didn't get back until a week later, by which time an unhealthy amount of mold had set up shop in my place. Obviously I had to move, and the management got me into a new apartment in a different building. Still in the same apartment complex, just a different building. I transferred over my utilities, including DSL, which is where things got interesting.
According to SBC's records the new apartment I was at couldn't get the Pro speed package (1.5M ~ 3M down) due to the distance from the main box. (or whatnot, don't know the terms) The distance was measured at somewhere in the area of 1,300 feet, and they required 1,000 feet for Pro speed. Now I found this rather curious, since I'm not that far away from my old apartment, so I asked them to pull up the availability for my old aparment. Somehow the old apartment was also rated at being too far away from the main box to get Pro speed DSL. (Forgot to get a precise distance measurement on it) However, prior to the move I'd had it at that address for two full years, and not only was I able to get it, I was getting roughly 2.6M out of a possible 3M downstream. Ping times and Packet Loss were fine as well.
Obviously there's something very wrong with their info, but I'm not sure what I need to do to get them to correct it. I'm assuming there's some test which can be (re-)run to get new info, but I have no idea what that would be or who to ask. I've tried sales, who were no help, and tech support (shocker) routes me to some guy in Bangalor who can only request a line maintenance test, which provides no information on availability or distance from the main box. However, I do know where the regional office is; I'm hoping I can somehow find someone there and in person explain what the hell I need and get it fixed.
What I'm asking from y'all is for any relevant information you might have: who I should talk to, what test I'm looking for, even the proper terms for some of the stuff I've explained here. Anything you think might be useful, lay it on me.
