An Indian named "Eugene"

Nutdotnet

Diamond Member
Dec 5, 2000
7,721
3
81
I had to call for something about my credit card. Anyway, the first person was Indian, heavy, heavy accent and sounded almost like a computer. I didn't think she knew what I was talking about so I called back. The second person was Indian with a heavy, but different accent, in somewhat a state of shock I hung up. The third person...sure enough was INDIAN with an understandable but still heavy accent. At least this person confirmed my suspicion(I didn't know if I was late on a payment or not.).

Apparently, CitiCards outsourced their call center to India.

For one, there is nobody in India who is INDIAN that is named EUGENE. Secondly, trying to get them to understand my problem was a nightmare. All I wanted to know was if I actually paid last month's payment. I make all my payments online and am rarely late (once in the past two years, out of forgetfullness). I thought I made this payment but my account was showing no, and my bank account was showing no...I couldn't get a straight answer out of the first person because she COULDN'T UNDERSTAND ME!!!!!

I'm not saying they're dumb, because they are not at all, but there is certainly a language barrier when there shouldn't be. I should be able to explain my problem in English and they should be able to understand it. I'm sure all of them understand basic, textbook English but with all the slang and dialects they must have a hard time understanding all of CitiCard's customers. This isn't a knock on Indians, but a knock on CitiCards.

Now I know how Dell customers feel.

Cliffs:
CitiCards outsourced to India
Frustration ensues
 

Nutdotnet

Diamond Member
Dec 5, 2000
7,721
3
81
Originally posted by: mobobuff
:laugh: Eugene!

Yeah...I had a hard time not laughing when he said that....

If I was Indian and had to choose an American name I would try to find out what was "cool"...

I'd call my sell "Blade". Or "Nitro"
 

Anonemous

Diamond Member
May 19, 2003
7,361
1
71
Originally posted by: Nutdotnet
I had to call for something about my credit card. Anyway, the first person was Indian, heavy, heavy accent and sounded almost like a computer. I didn't think she knew what I was talking about so I called back. The second person was Indian with a heavy, but different accent, in somewhat a state of shock I hung up. The third person...sure enough was INDIAN with an understandable but still heavy accent. At least this person confirmed my suspicion(I didn't know if I was late on a payment or not.).

Apparently, CitiCards outsourced their call center to India.

For one, there is nobody in India who is INDIAN that is named EUGENE. Secondly, trying to get them to understand my problem was a nightmare. All I wanted to know was if I actually paid last month's payment. I make all my payments online and am rarely late (once in the past two years, out of forgetfullness). I thought I made this payment but my account was showing no, and my bank account was showing no...I couldn't get a straight answer out of the first person because she COULDN'T UNDERSTAND ME!!!!!

I'm not saying they're dumb, because they are not at all, but there is certainly a language barrier when there shouldn't be. I should be able to explain my problem in English and they should be able to understand it. I'm sure all of them understand basic, textbook English but with all the slang and dialects they must have a hard time understanding all of CitiCard's customers. This isn't a knock on Indians, but a knock on CitiCards.

Now I know how Dell customers feel.

Cliffs:
CitiCards outsourced to India
Frustration ensues

no payment history option?
 
Aug 25, 2004
11,151
1
81
Originally posted by: Nutdotnet
Cliffs:
CitiCards outsourced to India
Frustration ensues

i have an indian friend with a citibank card.... even he b1tches about how citibank customer service sucks.
 

91TTZ

Lifer
Jan 31, 2005
14,374
1
0
I have to call tech support often (since I have to order parts), and I know for a fact that HP's support is in India. Yet once in a while you get an Indian guy with a fake accent and when I ask where they are, they tried to tell me "Minnesota". Right.
 

Nutdotnet

Diamond Member
Dec 5, 2000
7,721
3
81
Originally posted by: Anonemous
no payment history option?

There is. And I used that. But I had to talk to someone because the last payment that showed up was borderline on either being put towards last month's statement or this one's.

 

Pepsei

Lifer
Dec 14, 2001
12,895
1
0
I've seen "Indian people" named eugene....

then again, it could be a name that sounds LIKE eugene....
 

iamme

Lifer
Jul 21, 2001
21,058
3
0
Originally posted by: kermalou
How about:

Bo
Lucille

I think they pick out names form TV shows.

<heavy indian accent>

hello....my name is Roscoe P. Coltrane, may i have your service tag number?

</heavy indian accent>
 

Nutdotnet

Diamond Member
Dec 5, 2000
7,721
3
81
Originally posted by: 91TTZ
I have to call tech support often (since I have to order parts), and I know for a fact that HP's support is in India. Yet once in a while you get an Indian guy with a fake accent and when I ask where they are, they tried to tell me "Minnesota". Right.

Haha...I wanted to say, "So Citi outsourced to India eh?" But...I didn't want to sound rude and have them not waive the finance charge for being a few days late.

I hate being late. I feel like a loser. Even if it because I forgot...
 

91TTZ

Lifer
Jan 31, 2005
14,374
1
0
Originally posted by: kermalou
How about:

Bo
Lucille

I think they pick out names form TV shows.

It's the best when the put on fake midwestern accents.

"Howdy, this is Billy!"

I'm waiting for one of those guys to grow a set and try to call himself "Cletus" or "Bosephus"

"Hello, this is Cletus "ThirdLeg" McGee. Can I have your account number?"
 

scorpmatt

Diamond Member
Feb 8, 2001
7,040
97
91
i got to meet bob abibobshmismosh when I got to talk to real tech support not to long ago.
 

mobobuff

Lifer
Apr 5, 2004
11,099
1
81
If you call Dell on a Saturday you are more likely to get a domestic help center. I hated ordering parts on any other day.
 

mAdMaLuDaWg

Platinum Member
Feb 15, 2003
2,437
1
0
One of my Indian friends in India is named Eugene.
What you think that only Americans have reserved names like that and nobody else can use them?
You are being pretty ignorant IMO.
 

EKKC

Diamond Member
May 31, 2005
5,895
0
0
i like the dell way better

"Hi my name is ahmed but you can call me Jake"