I had to call for something about my credit card. Anyway, the first person was Indian, heavy, heavy accent and sounded almost like a computer. I didn't think she knew what I was talking about so I called back. The second person was Indian with a heavy, but different accent, in somewhat a state of shock I hung up. The third person...sure enough was INDIAN with an understandable but still heavy accent. At least this person confirmed my suspicion(I didn't know if I was late on a payment or not.).
Apparently, CitiCards outsourced their call center to India.
For one, there is nobody in India who is INDIAN that is named EUGENE. Secondly, trying to get them to understand my problem was a nightmare. All I wanted to know was if I actually paid last month's payment. I make all my payments online and am rarely late (once in the past two years, out of forgetfullness). I thought I made this payment but my account was showing no, and my bank account was showing no...I couldn't get a straight answer out of the first person because she COULDN'T UNDERSTAND ME!!!!!
I'm not saying they're dumb, because they are not at all, but there is certainly a language barrier when there shouldn't be. I should be able to explain my problem in English and they should be able to understand it. I'm sure all of them understand basic, textbook English but with all the slang and dialects they must have a hard time understanding all of CitiCard's customers. This isn't a knock on Indians, but a knock on CitiCards.
Now I know how Dell customers feel.
Cliffs:
CitiCards outsourced to India
Frustration ensues
Apparently, CitiCards outsourced their call center to India.
For one, there is nobody in India who is INDIAN that is named EUGENE. Secondly, trying to get them to understand my problem was a nightmare. All I wanted to know was if I actually paid last month's payment. I make all my payments online and am rarely late (once in the past two years, out of forgetfullness). I thought I made this payment but my account was showing no, and my bank account was showing no...I couldn't get a straight answer out of the first person because she COULDN'T UNDERSTAND ME!!!!!
I'm not saying they're dumb, because they are not at all, but there is certainly a language barrier when there shouldn't be. I should be able to explain my problem in English and they should be able to understand it. I'm sure all of them understand basic, textbook English but with all the slang and dialects they must have a hard time understanding all of CitiCard's customers. This isn't a knock on Indians, but a knock on CitiCards.
Now I know how Dell customers feel.
Cliffs:
CitiCards outsourced to India
Frustration ensues