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An Indian named "Eugene"

N

Nutdotnet

Diamond Member
I had to call for something about my credit card. Anyway, the first person was Indian, heavy, heavy accent and sounded almost like a computer. I didn't think she knew what I was talking about so I called back. The second person was Indian with a heavy, but different accent, in somewhat a state of shock I hung up. The third person...sure enough was INDIAN with an understandable but still heavy accent. At least this person confirmed my suspicion(I didn't know if I was late on a payment or not.).

Apparently, CitiCards outsourced their call center to India.

For one, there is nobody in India who is INDIAN that is named EUGENE. Secondly, trying to get them to understand my problem was a nightmare. All I wanted to know was if I actually paid last month's payment. I make all my payments online and am rarely late (once in the past two years, out of forgetfullness). I thought I made this payment but my account was showing no, and my bank account was showing no...I couldn't get a straight answer out of the first person because she COULDN'T UNDERSTAND ME!!!!!

I'm not saying they're dumb, because they are not at all, but there is certainly a language barrier when there shouldn't be. I should be able to explain my problem in English and they should be able to understand it. I'm sure all of them understand basic, textbook English but with all the slang and dialects they must have a hard time understanding all of CitiCard's customers. This isn't a knock on Indians, but a knock on CitiCards.

Now I know how Dell customers feel.

Cliffs:
CitiCards outsourced to India
Frustration ensues
 
Originally posted by: mobobuff
:laugh: Eugene!
Click to expand...

Yeah...I had a hard time not laughing when he said that....

If I was Indian and had to choose an American name I would try to find out what was "cool"...

I'd call my sell "Blade". Or "Nitro"
 
Originally posted by: Nutdotnet
I had to call for something about my credit card. Anyway, the first person was Indian, heavy, heavy accent and sounded almost like a computer. I didn't think she knew what I was talking about so I called back. The second person was Indian with a heavy, but different accent, in somewhat a state of shock I hung up. The third person...sure enough was INDIAN with an understandable but still heavy accent. At least this person confirmed my suspicion(I didn't know if I was late on a payment or not.).

Apparently, CitiCards outsourced their call center to India.

For one, there is nobody in India who is INDIAN that is named EUGENE. Secondly, trying to get them to understand my problem was a nightmare. All I wanted to know was if I actually paid last month's payment. I make all my payments online and am rarely late (once in the past two years, out of forgetfullness). I thought I made this payment but my account was showing no, and my bank account was showing no...I couldn't get a straight answer out of the first person because she COULDN'T UNDERSTAND ME!!!!!

I'm not saying they're dumb, because they are not at all, but there is certainly a language barrier when there shouldn't be. I should be able to explain my problem in English and they should be able to understand it. I'm sure all of them understand basic, textbook English but with all the slang and dialects they must have a hard time understanding all of CitiCard's customers. This isn't a knock on Indians, but a knock on CitiCards.

Now I know how Dell customers feel.

Cliffs:
CitiCards outsourced to India
Frustration ensues
Click to expand...

no payment history option?
 
I have to call tech support often (since I have to order parts), and I know for a fact that HP's support is in India. Yet once in a while you get an Indian guy with a fake accent and when I ask where they are, they tried to tell me "Minnesota". Right.
 
Originally posted by: Anonemous
no payment history option?
Click to expand...

There is. And I used that. But I had to talk to someone because the last payment that showed up was borderline on either being put towards last month's statement or this one's.

 
I've seen "Indian people" named eugene....

then again, it could be a name that sounds LIKE eugene....
 
Originally posted by: kermalou
How about:

Bo
Lucille

I think they pick out names form TV shows.
Click to expand...

<heavy indian accent>

hello....my name is Roscoe P. Coltrane, may i have your service tag number?

</heavy indian accent>
 
Originally posted by: 91TTZ
I have to call tech support often (since I have to order parts), and I know for a fact that HP's support is in India. Yet once in a while you get an Indian guy with a fake accent and when I ask where they are, they tried to tell me "Minnesota". Right.
Click to expand...

Haha...I wanted to say, "So Citi outsourced to India eh?" But...I didn't want to sound rude and have them not waive the finance charge for being a few days late.

I hate being late. I feel like a loser. Even if it because I forgot...
 
Originally posted by: kermalou
How about:

Bo
Lucille

I think they pick out names form TV shows.
Click to expand...

It's the best when the put on fake midwestern accents.

"Howdy, this is Billy!"

I'm waiting for one of those guys to grow a set and try to call himself "Cletus" or "Bosephus"

"Hello, this is Cletus "ThirdLeg" McGee. Can I have your account number?"
 
If you call Dell on a Saturday you are more likely to get a domestic help center. I hated ordering parts on any other day.
 
One of my Indian friends in India is named Eugene.
What you think that only Americans have reserved names like that and nobody else can use them?
You are being pretty ignorant IMO.
 
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