AMEX membership rewards points

Qacer

Platinum Member
Apr 5, 2001
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Any AMEX members familiar with Membership Rewards?

I tried to redeem some of my membership rewards points for an equivalent Southwest Rapid Rewards Award. However, AMEX seemed to have tricked me. Before logging in to my account, it shows that I only need 1500 points for 1 Rapid Rewards Award. After I login, it shows that I have to redeem 3000 points for 1 RRA.

What's the deal? Anyone have an email contact for AMEX, so I can send them some screenshots?

I've included screen captures in the link above.

Thanks!