Originally posted by: Whoozyerdaddy
Originally posted by: waggy
Originally posted by: Whoozyerdaddy
I worked in reatail for over 15 years. I've been threatened with being sued so many times...
One guy who was waiting to have his TV repaired (we were waiting for a part that was on back order) went over the line. Told me he was going to own my house... sue me into the stone age... blah blah blah...
I looked at him and said, "Ok, our conversation is over. I can not comment on pending litigation and as your repair is at the heart of the pending litigation I can no longer discuss this situation with you. You are free to pick up your TV at any time. Should you wish to pursue anything further in regards to repairing your TV please have your lawyer contact my company's lawyer and they will work out the details."
He left. Two hours later I received a phone call from him apologizing for being an ass.
Ohh great response. i would have loved to see his face.
It's always the same face. Stunned silence. Mouth half open.
"You have no right to talk to/treat me like this" or just shrugging your shoulders and turning your back on them are the fastest ways to shut an a-hole up. They are so used to being able to bully the guy behind the counter and having their ass kissed by the manager that they have no idea what to do when the other guy wont just stand there and take it. Pretty much like any other bully, when you stand up for yourself they back down.
And usually in that awkward moment of slience they realize how they look to everyone around them and become embarrassed and apologetic. Then things move forward and problems get solved.
I can understand people getting upset when their expectations aren't met, but that doesn't give anyone the right to treat another person like a piece of crap.