AMD Youtube (HTML5) ..THREAD_EXCEPTION (atikmdag.sys)

[wand3r3r]

I'm getting some BSODs often very quickly when watching youtube videos full screen.

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
(atikmdag.sys)

It happens in Firefox (28, I'll get 29 now), I don't have flash installed and I have noscript although I allow youtube and googlevideo.

It's so bad that I can pretty much expect a BSOD within a short period.

290x crossfire
14.4 drivers

Any suggestions? I used to get them occasionally while mining and I believe I changed IE to disable hardware acceleration. I'm getting them with firefox. Previously I assumed it had something to do with mining, but I am not mining atm and it occurs like clockwork.



Edit & update: 14.6 for a bit and no BSODs so far.

 

[Stuka87]

I have never watched YouTube on my PC via HTML5. But there could very well be a bug in there. Did it just start with 14.4, or did it do it with previous versions as well?

 

[wand3r3r]

While mining I got one every now and then over the past months but I assumed it was due to mining and not HTML5 video. Now that I haven't been mining at all this week and have been on youtube a bit it is a huge problem, basically I can set the timer and wait for a crash since they happen often. Basically I don't know if it's better/worse on 14.4 since I haven't spent much time on yt.

 

[Gloomy]

One of (or both) your 290Xs is bad, it's a VRAM issue (I think). I ran into the same problem with my 290. It seemed stable but would artifact sporadically, and also crash with this error. In the end I came to the conclusion that the core was stable so that only left the VRAM as the culprit.

 

[toyota]

I have never watched YouTube on my PC via HTML5. But there could very well be a bug in there. Did it just start with 14.4, or did it do it with previous versions as well?

nearly every video on youtube has been HTML5 for months now.

 

[f1sherman]

test each card separately?

pretty stable situation with Flash here lately - knock on the wood!

GPU acceleration turned off since mining days.
later tried turning it on, got random reboots.
now its intel or nothing when it comes to acceleration.

my GPU can take punishment when it comes to voltages.
VRAM - muchmuch more sensitive. too bad voltage can't be set independently

 

[Erenhardt]

I remember having some kind of html5 crash when watching youtube and mining at the same time. Don't remember what coin/miner and driver was it... I though it was because of undervolt. I bumped voltage back a bit and it helped.

 

[wand3r3r]

Just an update, since I updated to 14.6 drivers I haven't gotten any BSODs on HTML5 video.

I haven't spent a ton of time on youtube, but it does seem like the HTML5 BSOD bug is fixed. What are you guys experiencing?

 

[domi1819]

I've been having that problem for a few months, so I switched to flash players wherever possible. I used to have C14.4. Right now I'm downloading C14.7. I will update this if I find out anything useful.

 

[Z15CAM]

You might get away with DISABLING FPlayer/Properties/ Accelerated Graphics but I think this mostly applies to nVidia Cards - I run XF-290X's with the 14.6 Driver and no longer have this issue with latest Adobe Flash Player.

If you are running XF I recommend you Toggle Enable and Disable XF in CCC to ensure your System recognizes the assigned mode.

 

[wand3r3r]

I've been having that problem for a few months, so I switched to flash players wherever possible. I used to have C14.4. Right now I'm downloading C14.7. I will update this if I find out anything useful.

Let me know how it goes.

It does appear that 14.6 doesn't crash on HTML5 video, at least not like before. I don't think I've had any problems since updating the driver at the time I wrote about it.

 

[Techhog]

One of (or both) your 290Xs is bad, it's a VRAM issue (I think). I ran into the same problem with my 290. It seemed stable but would artifact sporadically, and also crash with this error. In the end I came to the conclusion that the core was stable so that only left the VRAM as the culprit.

I have this same problem, and I know that my card is on death row (and can't be replaced for a long time ), so yeah, I second this.

 

[3DVagabond]

Try a different browser. Firefox can be pretty buggy. I switched to Chrome and it runs perfectly for me. I don't like the interface as well as Firefox, but Firefox isn't worth the bugs.

 

[blackened23]

Pretty sure it isn't a firefox issue. About 99.9% sure. Cuz i'm pretty sure I use it daily with no "bug" issues. Maybe overclocking. VRAM. Bad card perhaps. I don't know. But I certainly have never gotten a BSOD just from using firefox, ever, ever, not once. Or even "bugs" in general.

Maybe it's better to fire a support email to AMD instead of blaming the user or software. Who knows. It could be an AMD bug. Firefox issue..........chances are, no.

 

[_UP_]

I've been having this issue with 14.4 and now with 14.7. Using Chrome.
Found something online that might fix it, but haven't had the time to test it.
Will update if it works and worth trying.
Using CF 290Xs (for the next few days only a single card though). Will test both ways.

 

[domi1819]

So far, so good. No Bluescreen (yet). Usually it crashed within 5 minutes after starting a HTML5 video. I haven't gotten any BS since I updated to 14.7 (and I'm watching lots of videos)

 

[3DVagabond]

Pretty sure it isn't a firefox issue. About 99.9% sure. Cuz i'm pretty sure I use it daily with no "bug" issues. Maybe overclocking. VRAM. Bad card perhaps. I don't know. But I certainly have never gotten a BSOD just from using firefox, ever, ever, not once. Or even "bugs" in general.

Maybe it's better to fire a support email to AMD instead of blaming the user or software. Who knows. It could be an AMD bug. Firefox issue..........chances are, no.

Well, like I said, I had issues with Firefox (choppy video) that doesn't exist with Chrome (which has run flawlessly). Seeing as how Firefox comes out with a new version so often though, it could be fixed or worse by now.

I've never had blue screens, black screens, or driver crash/recover though unless I was pushing O/C's too far, YMMV. So, I'm not saying it's a guaranteed fix. It was just an easy suggestion to try. Even easier than changing drivers.

 

[mindbomb]

I just got this issue in chrome. It is caused by powerplay changing clocks at video start. It goes away if you force 3d clocks all the time.

 

[3DVagabond]

I just got this issue in chrome. It is caused by powerplay changing clocks at video start. It goes away if you force 3d clocks all the time.

I'm not sure what's causing it then. I don't force 3D clocks on my card and it works perfectly. Wish I could help. The only thing I can add is I don't use any additional O/C'ing Software. I used Afterburner to increase my O/C'ing limits in CCC and then uninstalled it. The only other thing I use is FRAPS.

I'm not, nor have I ever, run crossfire. So, that's something different than my setups have been.

 

[Schmide]

On one machine I can crash at will by clicking on the link in this post.

http://forums.anandtech.com/showpost.php?p=36549198&postcount=28
(direct link)
http://www.natureworldnews.com/articles/6217/20140301/scholarly-journals-accepted-120-fake-research-papers-generated-by-computer-program.htm

Warning this may corrupt the firefox profile and cause it to need to be reset.

If you are willing to try back up your profile by going to

(root drive)\Users\(logged in user)\AppData\Roaming\Mozilla\Firefox\Profiles

and copy it to another location.

Lucky I keep good backups.

Basically it will go to the site and the video in the upper right will start to load, after a few spinning wheels it will bluexplode.

 

[mindbomb]

I'm not sure what's causing it then. I don't force 3D clocks on my card and it works perfectly. Wish I could help. The only thing I can add is I don't use any additional O/C'ing Software. I used Afterburner to increase my O/C'ing limits in CCC and then uninstalled it. The only other thing I use is FRAPS.

I'm not, nor have I ever, run crossfire. So, that's something different than my setups have been.

do you have a bios where the memory clocks are constant in all the power states?

 

[3DVagabond]

do you have a bios where the memory clocks are constant in all the power states?

No.

I went to the link the prior poster listed. It didn't stream worth a crap (constant buffering) and made my browser very unresponsive like the CPU was pegged, but it wasn't. No crash though. Also pegged GPU usage @ 99%. I had to reboot to get the GPU to clock back down. I'm thinking there's something in the coding of the page?

 

[AnandThenMan]

Running Pale Moon x64 and that link didn't do anything unusual. The page never seems to stop loading however for whatever reason.

...edit - I see what you mean, CPU usage did feel pegged to 100% for a few seconds but after that things were good. Bad coding going on for sure.

 

[Makaveli]

I saw this issue for the first time yesterday in Firefox 30 watching

linus tech tips corsair 450D review in full screen.

https://www.youtube.com/watch?v=5bmDAfZha44

Updating to the newest version of FF and will continue to monitor.

Cat 14.4