Info AMD finally acknowledges USB connectivity issues on 500 series motherboards.

[tamz_msc]

https://www.reddit.com/r/Amd/comments/lnmet0

AMD is aware of reports that a small number of users are experiencing intermittent USB connectivity issues reported on 500 Series chipsets. We have been analyzing the root cause and at this time, we would like to request the community’s assistance with a small selection of additional hardware configurations. Over the next few days, some r/Amd users may be contacted directly by an AMD representative (u/AMDOfficial) via Reddit’s PM system with a request for more information.
This request may include detailed hardware configurations, steps to reproduce the issue, specific logs, and other system information pertinent to verifying our development efforts. We will provide an update when we have more details to share. Customers facing issues are always encouraged to raise an Online Service Request with AMD customer support; this enables us to find correlations and compare notes across support claims.

 

[BTRY B 529th FA BN]

Official AMD reply:

https://www.reddit.com/r/Amd/comments/lnmet0

 

[Zoozuu]

I wonder if it also has to do with some weird finicky usb speeds too.. I sometimes get limited to 6 to 7gb on my usb3.2 gen 2 port..anyone having shenanigans happen on usb? *shrug* I've also had some disconnects but not that many other than times I forget an leave a drive plugged in.

 

[SamMaster]

Looks like a fix is coming

AMD Finds a Fix for Ryzen's USB Problems, BIOS Patch Coming in Early April

Plugging in the fix

www.tomshardware.com

 

[nosurprises]

I have an ASUS x570 with 3600 CPU. Good thing I'm not affected -- hate to have to update my BIOS.

 

[BTRY B 529th FA BN]

There's a sketchy beta bios out for the Dark Hero that includes AGESA 1.2.0.2 mouse fix.. I'm gonna pass on it, download at your own risk. Link for it is on OCforums.

 

[samboy]

I didn't have this problem until last week when a USB 3.0 dual dock arrived (ASM1156 based). Fairly reproducible, when it powered on the logitech wireless KB dongle would disconnect and no KB. Quite annoying....

I've moved the KB dongle to the front case USB and this has solved the problem for now.
Hopefully an ASUS April x570 BIOS update will solve this problem down the road!

(Unless the USB 3.0 dock was somehow interfering with the KB dongle wireless signal; but this seems unlikely as 50% of the time it was happy to work with the USB 3.0 dock powered on)