AMD cooler not sufficient enough for 20gb harddrive????!!??

[Brassman]

Hi all,

I work at an ISP here in Porterville, CA and we do computer repair/networking/the works.

We upgraded a lady's harddrive from a 4gb to a 20gb and now she's saying that her computer locks up every one-four hours and she has to reboot. She took it down to another local shop here to check it out and they said that her cpu fan wasn't sufficient enough to support the harddrive we put in!!!!!!!! (I know...LOL, but we need some proof or something to tell this lady.) Now i'm not saying that something isn't wrong, because evidentally it is. Heat would usually do this (make a computer lock up and stuff), but i've never heard of a harddrive having to have a specific size of cpu fan...that's just too wierd. But any/all comments are appreciated. Thanks

Brassman

 

[Demon-Xanth]

Umm, other than offering some crack for sale (they will odviously take it). Try measuring temps with the old HD and the new one to show proof that the HD's heat isn't the primary cause.

 

[randomlinh]

by "cpu" did they mean the cpu, or the actual computer... as we all know there are still countless ppl who refer to the system as the cpu.

 

[Brassman]

processor.

 

[Swanny]

Those guys must be crackpots. I've never heard of a CPU HSF being affected by the HD. Could it be the access mode the harddrive's in? I don't know, take it over to general hardware and see if they can think of anything.

 

[im2smrt4u]

WTF!

I suppose if the new HDD added that much heat to the case temp it could, but unless your talking a few 15,000 RPM drives it should make a difference!

im2smrt4u

 

[Jeff7]

Does the computer have any temperature monitoring hardware? get something like motherboard monitor and check out the temps. Might be a RAM chip slightly out of place from the moving around in the case, or maybe the CPU fan isn't on flush with the processor. Run a thorough scandisk on the drive too.

 

[Brassman]

well, the cpu is fried....so I dunno now.... plus, she has her computer...she'll probably bring it back in pretty soon because i'm sure that we haven't heard the last from her.

Thanks everyone for your posts/help.

 

[geek167]

Where did she take it? Compusa??? Tell her that they can replace the CPU fan if they want to but it obviously won't fix the problem. So she'll bring it back again.

 

[Brassman]

No...worse. a really dump comp-fix it shop here in town. They're pretty much retards.