Amazon - Returning Hardware

[UILanMan]

For years and years I've bought my parts through NewEgg for my machines, and they've been pretty solid. In the last 2 years I've had Amazon prime, and have been extremely pleased with the speed / quality of shipping. In comparing parts this time around for my new rig, I was leaning towards Amazon because of the free second day shipping, and the prices are extremely competitive. However, I've never had the experience of returning anything / dealing with their customer service - especially when it involves computer parts.

To those that have some experience, how good / bad was it? Did you have problems or was it relatively easy and quick? Thanks for any answers.

 

[zerogear]

Depends on what really. Most of the time if purchased through Amazon, you can just create RMA on the web, and schedule a pickup (or dropoff) at UPS center, and you're done. As long as it's within 30 days of purchase.

 

[JimKiler]

I had an expensive camera lens from Amazon that was not working when it was delivered. Amazon shipped a new one without waiting for the return. I took the broken one to UPS and shipped it using the Amazon account, which they recommend. I assume their shipping cost is cheaper than my cost.

Everything was taken care of without a hitch.

 

[corkyg]

Never had a problem with Amazon. Most of their computer stuff is from 3rd parties, but I have never had a problem with Amazon or had to return anything. They are good - their fast checkout is excellent.

My only complaint is that their free shipping is UPS. I would much prefer USPS Priority Mail in the EZ-Ship box.