Amazon passes to DHL pitches to USPS, he fumbles!

[randal]

Ok, so I order End-toEnd QoS Network Design by cisco press from Amazon.com because I happened to receive a Barnes & Noble Giftcard.

I go to check my order and it says that it has been delivered with confirmation. That's a little odd, as I had not received it yet. Turns out that Amazon ships via DHL not to the customer, but to the customer's closes US Postal Service office! Then USPS delivers it to the customer, ensuring at least another full day of delivery time while the transition is made.

I think this is so Amazon can guarantee 2-day or 3-day delivery -- it's always easy to make it to the post office on time. But OMFG they can't get it the extra 3 blocks and up the elevator, requiring *me* to make the trip to pick up something that I /paid shipping/ on.

I'm going to have a little chat with an Amazon rep and see if they can remedy this, because going amazon->DHL->USPS->me is assinine.

 

[jagec]

You'd rather they do a Hail Mary with Fedex?

 

[Baked]

I'd rather pick-up stuff at the post office anyway. My neighbors are all mail theives.

 

[ActuaryTm]

Originally posted by: randal
...from Amazon.com because I happened to receive a Barnes & Noble Giftcard.

Anyone else confused, or am I having one of those days again?

 

[randal]

WHooops, I mispoke, it was a Border's gift card, which is utilizes Amazon's system.

 

[Encryptic]

Originally posted by: ActuaryTm

Originally posted by: randal
...from Amazon.com because I happened to receive a Barnes & Noble Giftcard.

Anyone else confused, or am I having one of those days again?

Barnes and Noble are partnered with Amazon to run their online store, I believe.

 

[RagingBITCH]

Um, that's DHL's fault and not Amazon. DHL frequently delivers to the PO.

 

[shilala]

UPS delivers large/heavy packages for the post office, and the Post Office delivers to remote addresses for UPS.
The two use each other for certain special situations that the other can't handle. They'll do whatever it takes to get the job done.
I'd imagine DHL needs a lot of help in a lot of odd situations right now. That's why they are using the USPS.

 

[ActuaryTm]

Originally posted by: Encryptic
Barnes and Noble are partnered with Amazon to run their online store, I believe.

Believe that may be Borders.

 

[Encryptic]

Originally posted by: ActuaryTm

Originally posted by: Encryptic
Barnes and Noble are partnered with Amazon to run their online store, I believe.

Believe that may be Borders.

You're right. My bad...

 

[Frosty3799]

Originally posted by: shilala
UPS delivers large/heavy packages for the post office, and the Post Office delivers to remote addresses for UPS.
The two use each other for certain special situations that the other can't handle. They'll do whatever it takes to get the job done.
I'd imagine DHL needs a lot of help in a lot of odd situations right now. That's why they are using the USPS.

And to top it all off, FedEx is the government contract to take care of the majority of USPS mail transport

 

[mugs]

I'm confused... would the post office have delivered it by the day Amazon promised it to you by, or was picking it up your only option?

 

[daveshel]

Yes, I noticed this handoff method a few months ago when I had to go looking for a lost shipment. There is no accountability after it leaves DHL's hands. But it's still better than UPS!

So randal - are you saying you can use a B&N GC at Amazon? I have one and would prefer to do so if possible.