Am I in the wrong?

SailorSpoon

Senior member
Mar 28, 2001
431
0
76
I am still in the process of trying to get things sorted out after a trade, maybe some people here can help me out, make sure I'm not totally cracked in my expectations.

I made a posting back in April about looking for a G4 system. Something old and affordable. I found one trader who was willing to part with his system, but had to check it's specs, later told me it was a dual 450 G4 with no RAM, HD, or CD. Over the course of a month of IM it eventually became a 350 G4 and he bought a single 400 off of eBay, but was installing RAM at my request, but also adding extra HD, CD, etc. Payment was finally made and the box was shipped around the 1st of July. From my end it seemed like he just made no attempt to contact me in that time period, but messages do get lost.

So Paypal was sent and I started waiting for the box.. waiting and waiting.

I live in Saipan, a small island near Guam, and it's a protectorate of the US so USPS is domestic shipping costs from the US to Saipan, and it's the only affordable way. I made it a point to make sure the box was shipped with Insurance as it's often the only way to get a package reliably here in a decent time frame.

After the first 21 days, when you can sometimes start filing for lost packages, I asked him to start looking into what he would need to do if the package was lost.. blah blah blah.

After the 30 days were up, I started to get worried and trying my best to get some information on the insurance so we could start filing claims. Even writing the official letter about the box bieng lost. To which I got a response from the seller that he actually never got insurance on the box and forgot to tell me he never got insurance when I told him repeatedly it would need it. He filed several USPS complaints trying to find out what he could do to find out what happened to this package.

After 10 more days of waiting for information the box did eventually show up.. in some of the worst condition a box that holds a computer can. The thin cardboard box had begun to rip in shipment due to the weight of a computer, and the Postal workers had created several layers of Priority Mail tape to hold it together. The computer was inside the box, that had a real strange collection of packing materials. Some peanuts, some newspaper, some rolled up cardboard priority mail envelopes, even one of his ATM reciepts.

The computer did work fine, but the rear support for the G4 was broken. Should only cost $20 for a replacement + shipping.

Now, I know I should expect him to get me a replacement rear support ASAP because of his mistake to not insure it, but should I expect him to refund me any of the shipping costs because he did not ship it Insured like I asked and because of the seemingly amatuer packing job, or should I just be content the box showed up and sit on my thumbs waiting for the rear support.

Thanks in Advance.
 

Kenazo

Lifer
Sep 15, 2000
10,429
1
81
I think he deserves to foot the entire bill for the rear support, since he did not pay for insurance, which you did pay for. however, is it worth the hassle for $20+shipping?
 

kami333

Diamond Member
Dec 12, 2001
5,110
2
76
Have him pay for the rear support and ship it to you, forget about shipping costs for the computer. The way I look at shipping is that I pay for it to show up in the condition that it was advertised, in the relatively agreedable amount of time. I'm not one to care if in getting to my doorstep it was carried over the Himalaya's by sherpas, through underground mines, or by a plane, as long as it gets to my doorstep in the condition that it was supposed to or the seller makes amends to make it into the condition that it was supposed to.
 

EMPshockwave82

Diamond Member
Jul 7, 2003
3,012
2
0
sounds like he should replace the rear support at absolutely no cost to you.... if you paid for shipping insurance and he didnt get it than it's his fault... i'm sure through IM or email or something there is proof that you gave him the money for the shipping+insurance and the package was not shipped as he said it would be (because he wanted to make a little extra money by not paying for insurance)

On top of it all the guy did a terrible packing job.. no way to send a computer through mail if it was going to take 2 days to get there, let alone 20
 

Evadman

Administrator Emeritus<br>Elite Member
Feb 18, 2001
30,990
5
81
It is difficult to determine what should be done while hearing only one side of the story, but here is my opinion on what should be done based on your story.

First and foremost, this seller deserves a neutral Heatware. This is warranted for 2 reasons. First, the seller seems to have major issues with comunicating. This is extreamly important, and everyone should know that. Second, the seller did not follow your instructions witht he insurance. Franly, not getting insurance is the stupidestest thing the seller could have done, EXPECIALY after you told him to (and piad for it I assume) What if it never showed up? You would have been out all your $. On top of it, it sounds like the shipper didn't care when the computer was packaged. This is my number one beef with any one i trade with. that alone is woth a neutral.

The seller should of course pay for the damaged part + any shipping costs. (forward a copy of the reciept to the seller. make sure any paypal fees are absorbed by him for his fvckup.) In additon, the seller needs to refund you the $ you paid for insurance. (obviously)

However, the seller should not have to pay anything else, such as any "punuitive" damages like refund of the rest of the shipping. You recieved the computer in working order (against all odds) and assuming the seller makes it right, you have no further beef with him. Just ame sure to give the seller a neutral so others are aware of what happened. Giving the seller a positive heatware is counterproductive because the seller will continue with the practice, which will hurt not only the buyer, but the seller as well.
 

Cawchy87

Diamond Member
Mar 8, 2004
5,104
2
81
agree with evad man. he needs to pay you howeever much money it costs to get the computer back into the shape he advertised it in. and he needs to pay you back the insuance money.
 

SailorSpoon

Senior member
Mar 28, 2001
431
0
76
Ok, everybody seems to be on the same page I am.

He didn't charge me for Insurance.. so I didn't pay for that. He told me it would be XX dollars, so that's what I paid. The USPS is nice because it always says how much they paid to ship it, and he never charged me for insurance, that I know.

Nuetral Feedback as long as I can get the rear support was my plan.. anything less would go Negative, and anything more would go positive.

I do totally understand that this is my half of the story.. and well, I guess you just have to take it at face value. Thanks for the input.
 

Yossarian

Lifer
Dec 26, 2000
18,010
1
81
Originally posted by: SailorSpoon

Nuetral Feedback as long as I can get the rear support was my plan.. anything less would go Negative, and anything more would go positive.

no, at best he can get a negative at this point. under no circumstances should you give him a positive. bad comm + bad shipping = neutral
 

Kenazo

Lifer
Sep 15, 2000
10,429
1
81
Originally posted by: Yossarian
Originally posted by: SailorSpoon

Nuetral Feedback as long as I can get the rear support was my plan.. anything less would go Negative, and anything more would go positive.

no, at best he can get a negative at this point. under no circumstances should you give him a positive. bad comm + bad shipping = neutral


I don't know. If he goes out of his way to refund a piece of the money at this point, I'd still give him a positive.
 

HonkeyDonk

Diamond Member
Oct 14, 2001
4,020
0
0
Originally posted by: Kenazo
Originally posted by: Yossarian
Originally posted by: SailorSpoon

Nuetral Feedback as long as I can get the rear support was my plan.. anything less would go Negative, and anything more would go positive.

no, at best he can get a negative at this point. under no circumstances should you give him a positive. bad comm + bad shipping = neutral


I don't know. If he goes out of his way to refund a piece of the money at this point, I'd still give him a positive.

but he shouldn't have done all those things to begin with. ie bad communication, bad packing, etc, etc.

It'll be great if he decides to compensate some, but in the end, if only he did some proper packing/communication, none of the dead time, hassle, etc would happen. If this is how he treats all his sellers, then huge negative.

Compensation does not justify sh!tty seller practices. Compensation should be used for the minimal errors that GOOD sellers sometimes come about.