I got a $200 promotional code in April that had an expiration date of July 16. I called on July 15 (talked to Abra) and asked whether, since i lived in California, that the code would actually expire, since I had heard that gift certificates did not expire in California. I was told that it wouldn't and they'd forward it to their gift certificate department and take care of it.
Well, i tried using it today, and it said it expired. So i called them up and talked to Craig (he told me they can't give out last names), and he said the no-expiration-date policy doesn't apply to promotional certificates, only gift certificates. His take on it was that since i was sent an expiration date on the promotional certificate, it doesn't matter that i called the day before it actually expired or whether i called weeks before it expired, the point was that they sent me an expiration date, and so too bad for me (he was pretty rude about it)
He said Abra had sent a note to their marketing department (I guess their "gift certificate department") asking if it expired (not that it in fact didn't expire like she told me), and that the marketing department replied to her saying so.
He gave me his supervisor's name (John) and his team lead (Tina), telling me there was now a note on my account telling any other representative that they were not to discuss the issue with me since he considered it closed, and that my only contact about it would be with Tina, who will be emailing me in the next few days.
So my question is, am i totally off base here? I never even got a reply back from Abra or their marketing department that it expired.
What burns me is that Craig said that i was given an expiration date regardless so too bad. But after i talked to him, i found a gift certificate from them that was mailed to me that clearly states the expiration date as March 18, 2005. So that expiration date doesn't hold true, was there any reason I should've assumed the promotional one did?
Maybe I'm just bitching and moaning, but what do you guys think? If you think I should drop it, I will. Just want your opinion...
Well, i tried using it today, and it said it expired. So i called them up and talked to Craig (he told me they can't give out last names), and he said the no-expiration-date policy doesn't apply to promotional certificates, only gift certificates. His take on it was that since i was sent an expiration date on the promotional certificate, it doesn't matter that i called the day before it actually expired or whether i called weeks before it expired, the point was that they sent me an expiration date, and so too bad for me (he was pretty rude about it)
He said Abra had sent a note to their marketing department (I guess their "gift certificate department") asking if it expired (not that it in fact didn't expire like she told me), and that the marketing department replied to her saying so.
He gave me his supervisor's name (John) and his team lead (Tina), telling me there was now a note on my account telling any other representative that they were not to discuss the issue with me since he considered it closed, and that my only contact about it would be with Tina, who will be emailing me in the next few days.
So my question is, am i totally off base here? I never even got a reply back from Abra or their marketing department that it expired.
What burns me is that Craig said that i was given an expiration date regardless so too bad. But after i talked to him, i found a gift certificate from them that was mailed to me that clearly states the expiration date as March 18, 2005. So that expiration date doesn't hold true, was there any reason I should've assumed the promotional one did?
Maybe I'm just bitching and moaning, but what do you guys think? If you think I should drop it, I will. Just want your opinion...
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