Am I being snowed by this company?

Muse

Lifer
Jul 11, 2001
40,426
9,941
136
Hi-Tech Car Audio. My highly rated Japanese car specialty shop where I recently spent almost 7k fixing myriad problems with my 1997 Mazda 626LX sedan with 36K on it recommended these guys to check out the problem with my 3rd party door lock alarm system. The alarm had stopped working reliably, then at all a few years ago. Recently it had prevented me from starting the car and I missed a couple appointments. The door lock/unlock feature worked but sometimes wouldn't and I'd have to fiddle or just use the key to get in the car. Either business would have removed the system from my car, for $75 or $95. I went with Hi-Tech for $95 to rip it out. They tried to sell me a Viper 3103v system to replace the old one, $450 including installation. Investigating I saw a more featured model, Viper 3105v, and Hi-Tech wanted $550 including installation. Encountered YT video where a guy had Best Buy install his. Checked Best Buy and they had the same 3105v system selling for $242 including installation, so I bought that.

When I got to Best Buy to have it installed, the kid 1st checked out the car before he did anything else. He told me the left front speaker wasn't working, and pointed out a couple dents. I hadn't used the car for the 2+ weeks since Hi-Tech had ripped out the old alarm system (Crime Guard 533i). I'd had Hi-Tech save the old system for me, they put it in a plastic bag including the main unit, the siren, and a few other pieces (shock sensor and ignition kill relay, I guess).

The Viper 3105v reviews I saw (at Amazon and I guess some at Best Buy), some of them said the alarm wasn't loud enough. My old Crime Guard alarm was plenty loud. Its siren is about 5 times bigger than the Viper's and I asked the installer at Best Buy if we could try using my old Crime Guard siren instead of the Viper's. He said yeah, he'd try that. The installation took around 2 hours, some 10 days ago. Everything seemed to work, but when he tried the old Crime Guard siren instead of the Viper's he got no sound. So, he hooked up the Viper's instead. Hitting the panic button, the alarm went off. He tested the shock sensor and it seemed sensitive enough to him. I wanted him to make sure it was because several reviewers said that the Viper's shock sensor was nowhere near sensitive enough even when turned up to maximum sensitivity. But my installer told me that wasn't his experience at all and he showed me how shaking it a little set off the alarm. But when he was done installing the system, my doors would not unlock using the remote. They tried but wouldn't go up. It was odd because while he was testing things before he finished putting everything back together the doors were unlocking using the remote just fine. Now, after finishing putting it all together and the remote door unlock failing, he goes "I haven't been trained in door lock issues, I can't help you with that." Like I said, I'd had door lock issues sometimes when the old alarm was installed, so I suspected that the actuator, at least the left front one, was faulty, at least sometimes. So, I go home and then test the system some. I discover that the shock sensor isn't working at all. I bump the car with a lot of force with my body and the alarm doesn't go off. I drive back to the place (12 miles) and tell the kid. He takes the panel off covering the system installation (under the dash) and confirms that the shock sensor isn't working at all. The alarm does go off when you hit the remote's panic button, but that's of no use to keep someone from breaking into the car when I'm not there.

The kid decides that the "brain" isn't working and goes into the store to get me another. He comes back with a manager and they order another Viper 3105v system for me because they don't have any in the store. They set up installation for Mar. 12, next Wednesday.

I am thinking about my left front speaker not working. I think I would have noticed that but only did when the kid at Best Buy told me it didn't work. I figure when Hi-Tech ripped out my old alarm system the guy somehow disconnected the speaker. I call Hi-Tech and the guy says that couldn't have happened. He says he figures that the speaker went bad. He said "it's an old car, things go bad." I figure that's a very unlikely coincidence that immediately after they remove the old alarm the speaker dies. He says they will sell me a couple speakers for $36 and charge $175 to install one. I ask him if I can do the installation, he says he has no influence on what I do.

I checked out videos online and I think I can remove the panel easily enough and take out the speaker and test it with an amp, maybe an FM receiver. I bet it works. If the speaker's OK I figure I should call Hi-Tech and insist they look for why I'm getting no sound and not charge me or I'll forswear ever doing business with them again. He may cave in, he may say no. I figure maybe I can see why the speaker's not working (a cut wire, I figure) or have a different outfit fix the problem.

Oh, and I'm thinking I should give up on the idea of trying to use the old car alarm's siren with the replacement Viper 3105v system, on the theory that trying that with the first one is what caused the "brain" to malfunction.

What do you think?
 
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Muse

Lifer
Jul 11, 2001
40,426
9,941
136
To boil it down:

I paid Hi-Tech Car Audio to rip out my badly functioning old car alarm remote door lock system for $95. Then my left front speaker went silent. I complained to them and the guy said them ripping out the old alarm couldn't have caused the speaker failure, it must have died, because I have "an old car, things fail." He wants $36 for a couple speakers and to charge me $175 to install one speaker. I figure remove door panel myself, remove the speaker and test and if it works, call him back (or confront him in their store) and insist they fix the problem, figuring they accidently disconnected the speaker. If they refuse, I'll say I won't give them any more business and either figure out how to fix the problem myself or bring the car to some other place. The OP explains the series of events in detail.
 

lxskllr

No Lifer
Nov 30, 2004
59,391
9,920
126
It's hard to say. Sounds like they screwed up the speaker. Maybe pulled a wire loose. Proving it might be difficult and more aggravation than it's worth. I try not to pull door panels if I can help it at all. They seem hard to get back right, and you end up breaking clips in the process. What *I* would try first, is just setting the fader to the rear speakers only, and see if I could live with it. Might be good enough.

I'd also question putting an alarm in an old car. Doesn't sound like a good use of money.
 

WilliamM2

Platinum Member
Jun 14, 2012
2,849
807
136
Why would you spend 7K fixing a 28 year old car worth 2k to 3K? I have to ask.
I can't even imagine what all needed fixing for that price. Not sure why you trust them, a good shop would have talked you out of it, if it was really even needed.
 

esquared

Forum Director & Omnipotent Overlord
Forum Director
Oct 8, 2000
24,825
5,949
146
Why would you spend 7K fixing a 28 year old car worth 2k to 3K? I have to ask.
I can't even imagine what all needed fixing for that price. Not sure why you trust them, a good shop would have talked you out of it, if it was really even needed.
Yeah, my mechanic talked me out of putting anymore money into my 15 year old Ford ranger that had 313,000 miles on it. It needed both heads replaced for 2,500 ( it was a 4L V-6).
He told me he was perfectly happy taking my money to fix it up, but he said if it was him, he would get rid of it.
The KBB value for the truck running, was only around 3K. So yes, my mechanic talked me out of it. That was around 10 years back.
 

NutBucket

Lifer
Aug 30, 2000
27,127
616
126
I appreciate the honesty...but what equivalent truck could you get for $2500?

That would be a bit of a coin flip for me...better the devil you know and all that.
 

lxskllr

No Lifer
Nov 30, 2004
59,391
9,920
126
I can appreciate the devil you know thing, but at 313k, it's got one tire in the grave and the other on a banana peel. End up buying a new truck on the installment plan, except it won't be a new truck. It's an old POS with a bunch of new parts.