• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Alright Im really confused about apples warranty repair procedure

cheezy321

cheezy321

Diamond Member
Hey all,
SO my Ibook has around 6 months left in its warranty. Lately it just keeps on freezing. its completely random, and I have no clue what the heck its doing.

So, I go onto apples website to figure out how to get it fixed, and they tell me to send it in the an authorized repair center.

So i call the apple store closest to me, and they tell me i have to sign up for procare and make an appointment before anyone can look at it.

So I go online, and procare is 100 bucks, and you have to make a reservation 7 days in advance! so now im all WTF MATE?!

all I wanna do is drop my ibook off and have the mac people fix it. Is this so hard or am I over complicating things?

Anyone else have any experience doing this? Im really confused on this entire process.
 
Originally posted by: cheezy321
they tell me to send it in the an authorized repair center.
Click to expand...
Why not just follow their advice and contact an authorized repair center? I'm not a mac person, so I don't have experience. But you are ignoring their advice.

Apple stores and repair centers are different things.
 
I did contact the repair center. I want to take it to an apple store, and thats who i contacted. What they told me is written above
 
Apple stores repair their stuff as well.

I just dont want to leave my ibook with a person who repairs PC's for a living. I have a feeling a mac expert would be able to fix this much better than the authorized repair guy @ compUSA
 
Originally posted by: cheezy321
I did contact the repair center. I want to take it to an apple store, and thats who i contacted. What they told me is written above
Click to expand...
But they have repair centers that aren't stores and that don't have those rules.

Edit: I see you answered my comment just as I posted it. But still, the Apple website says "Now every Apple customer can reserve a same-day appointment at the Genius Bar. Customers with a ProCare card can make reservations up to seven-days in advance." That is completely different from what you posted above.
 
Hmmm... when I visited the Apple website, it said all you have to do if your product is under warranty is simply drop it off at an Apple retail store or an authorized repair center.

I'd just take it to the Apple store and say "fix it"....
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top