Almost 45 min on hold to shut off Vonage

[imported_mateo]

Took me almost 45 min of being on hold yesterday to shut off my vonage service. I have been meaning to discontinue the service for months now, but there is no easy way other than sitting on hold eternally. I get the impression that one of their ways of retaining accounts is just by making it hard to reach anyone to shut it off.

Spent almost 30 min on hold just to reach customer service. Then when I told her I wanted to discontinue, back on hold for several minutes. Then when she tried to talk me into keeping my account and I declined, back on hold for at least 5-10 minutes. Then...finally she came back on and said she would discontinue my service (but was pretty rude about it).

Glad its discontinued...wont be back! Dont recommend it to anyone.

 

[KK]

what was your issue with it?

 

[imported_mateo]

Actually, it was great when I needed it. Pretty much use my cell phone exclusively now. I was just frustrated they make it so difficult to shut off that I dont recommend the service... Seems they should offer better support.

 

[Abel007]

Vonage's customer service is horrible. Plus they charge for early termination! That is just stupid. They never tell you about it til its too late though...

 

[Scarpozzi]

Vonage had bad customer service...as did SunRocket.

I've been with Packet8 for 2 years now and tried to switch.....haven't found another company with the same clarity and level of service for the price.

 

[sswingle]

I like packet8 as well. The only times we have had issues it was the ISPs fault. Can manage everything with the account online, and I didnt have to hold too long the time I had to call them.

 

[chrisms]

It's not uncommon for a Vonage customer to continue to be billed even after disconnecting.. bwaahahahah

 

[SarcasticDwarf]

I did it the easy way, I e-mailed them.

(They will claim that you have to call, but just tell them that their TOS states otherwise).