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All these stupid users... how about some stupid tech supports?

S

sillymofo

Banned
I had to call Verizon and see why the hell my freaking connection is crawling. I found out that the usual CO that assigned my IP is out of commission, and it's taking forever for my packets just to go through one hop. So I called and have them verify....

Me: Hey dude, are you guys working on this server at this CO at such and such location?
Tech: No, not that I know of
Me: I think so, because my bandwidth is shot, and it's taking forever for me to do anything
Tech: Let me check (pause)... I don't see anything wrong with your connection.
Me: Dude, my dl and upload speed is as fast as dial up, tell you what, if you just trace my IP from where you're sitting and see what the response time is.....
Tech: How do you do that?
Me: :frown: hangs up.
 
Originally posted by: cr4zymofo
I had to call Verizon and see why the hell my freaking connection is crawling. I found out that the usual CO that assigned my IP is out of commission, and it's taking forever for my packets just to go through one hop. So I called and have them verify....

Me: Hey dude, are you guys working on this server at this CO at such and such location?
Tech: No, not that I know of
Me: I think so, because my bandwidth is shot, and it's taking forever for me to do anything
Tech: Let me check (pause)... I don't see anything wrong with your connection.
Me: Dude, my dl and upload speed is as fast as dial up, tell you what, if you just trace my IP from where you're sitting and see what the response time is.....
Tech: How do you do that?
Me: :frown: hangs up.
Click to expand...

Was it a male or female
 
I called one time when my ISP was upgrading to faster speeds and the funny thing is that I knew about the upgrade before any of the tech support did.
 
Originally posted by: Mo0o
Originally posted by: cr4zymofo
I had to call Verizon and see why the hell my freaking connection is crawling. I found out that the usual CO that assigned my IP is out of commission, and it's taking forever for my packets just to go through one hop. So I called and have them verify....

Me: Hey dude, are you guys working on this server at this CO at such and such location?
Tech: No, not that I know of
Me: I think so, because my bandwidth is shot, and it's taking forever for me to do anything
Tech: Let me check (pause)... I don't see anything wrong with your connection.
Me: Dude, my dl and upload speed is as fast as dial up, tell you what, if you just trace my IP from where you're sitting and see what the response time is.....
Tech: How do you do that?
Me: :frown: hangs up.
Click to expand...
Was it a male or female
Click to expand...
Sadly, it was probably one of the ATOTer... male all the way.
 
when at&t broadband was still alive I called about a possible DRDOS. She refused to go any further claiming it was my router. Finally after an hour conversation she finally gave me the number for the abuse department.
 
1st level of tech support for large large companies suck. they hire anyone and have them go thru the script before they push you forward. it's a pain, but it's there because probably 90% of the callers are people who don't know what they're doing and that first level of scripting does solve the problems.
 
Originally posted by: lnguyen
1st level of tech support for large large companies suck. they hire anyone and have them go thru the script before they push you forward. it's a pain, but it's there because probably 90% of the callers are people who don't know what they're doing and that first level of scripting does solve the problems.
Click to expand...

We're a nationwide ISP and still do in house tech support. You're right on that 90% figure...actually closer to 95%. 75% of those are older people that just don't read what's on the screen because it's "different from what they normally see."

Stuff like:

Oldie:"I can't connect...keeps rejecting my password!"
Tech:"What's listed as your username and password?"
Oldie:"Uhh...both windows are blank"
Tech:"Well...that would be a problem, wouldn't it.."
 
Originally posted by: Fritzo
Originally posted by: lnguyen
1st level of tech support for large large companies suck. they hire anyone and have them go thru the script before they push you forward. it's a pain, but it's there because probably 90% of the callers are people who don't know what they're doing and that first level of scripting does solve the problems.
Click to expand...

We're a nationwide ISP and still do in house tech support. You're right on that 90% figure...actually closer to 95%. 75% of those are older people that just don't read what's on the screen because it's "different from what they normally see."

Stuff like:

Oldie:"I can't connect...keeps rejecting my password!"
Tech:"What's listed as your username and password?"
Oldie:"Uhh...both windows are blank"
Tech:"Well...that would be a problem, wouldn't it.."
Click to expand...
Dude... this story need to go to the other thread.... 😛
 
First level support at most large companies is usualy a non-technical person earning minimum wage just reading the script on their screen.

2nd level tech is usually a general tech support person

3rd level is often a specialist or department guru or (god help you) the original equipment manufacturer's 1st level support.
 
i have mediacom cable/internet. theyre service and support has always been top notch. of course, i wait to call support until midnight, when i can ask for the same guy every time who actually knows what hes doing.
 
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