so in january i bought a car insurance policy from all state. 6 months for ~$350. everything seems to be going well.
friday i get a call from a 1-877 number. i pick up, no one's on the other end. i forget about it and go on with my day.
today i get a call from the same number, again, i pick up, no one's on the other end. hmm... so i call the number back, and i reach an all state answering service.
so i call the all state customer service number to see what's up. i give them my name, address, state, etc, and they tell me my policy is only in 'prospect' status. WTF? i tell them i already paid them two months ago, and i've received the insurance card and policy and everything. oh, she looks again, and finds my policy number. i ask her why am i getting calls from all state. she tells me i have a balance of $200. i explain calmly (dont shoot the messenger) that i was quoted for about $350, and i'd paid in full. she says my policy for 6 months is $550... uhh, where did this come from, and why was i never told this? she says she's sorry, she doesnt know why, and to call my all state agent.
so i call my all state agent. again, i give her my name again, she looks, and says i dont have a policy with them. now i'm getting pissed. here's my policy number, b1tch, now go look again. she puts me on hold again, and comes back a couple minutes later saying she's not sure what's going on, she'll give me a call back later. what the hell, they cant keep track of who has insurance policies with them?
damn, all state blows.
friday i get a call from a 1-877 number. i pick up, no one's on the other end. i forget about it and go on with my day.
today i get a call from the same number, again, i pick up, no one's on the other end. hmm... so i call the number back, and i reach an all state answering service.
so i call the all state customer service number to see what's up. i give them my name, address, state, etc, and they tell me my policy is only in 'prospect' status. WTF? i tell them i already paid them two months ago, and i've received the insurance card and policy and everything. oh, she looks again, and finds my policy number. i ask her why am i getting calls from all state. she tells me i have a balance of $200. i explain calmly (dont shoot the messenger) that i was quoted for about $350, and i'd paid in full. she says my policy for 6 months is $550... uhh, where did this come from, and why was i never told this? she says she's sorry, she doesnt know why, and to call my all state agent.
so i call my all state agent. again, i give her my name again, she looks, and says i dont have a policy with them. now i'm getting pissed. here's my policy number, b1tch, now go look again. she puts me on hold again, and comes back a couple minutes later saying she's not sure what's going on, she'll give me a call back later. what the hell, they cant keep track of who has insurance policies with them?
damn, all state blows.
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