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All data from external hard drive got deleted!

B

BBCMember

Senior member
A client of mine lost all of her data on her external hard drive. It happened while she was away from the computer, and as far as I know, no one else touched her computer. I asked her if her computer were acting abnormally, like she had a virus or something, and she said, "No. It's acting fine."

She can access the drive, but it has nothing on it now.

Any ideas?
 
Great! Thanks for the software. I'll add it to my arsenal.

I haven't even seen the drive. I'm just going by what she said on the phone. I'll have a better idea when I check it out.
 
Originally posted by: Elixer
testdisk to the rescue!
http://www.cgsecurity.org/wiki/TestDisk

As for why it did this... no idea if not a virus, though, I have seen this on some flash drives.
Click to expand...

I found this last week! I had a power supply fail while the computer was booting up.
Replaced the ps started the computer and disk 2 was gone. Downloaded Knoppix 5.1 and started Testdisk. It found the partitions and I told it to write the table and Hurray!.

Currently making a copy of everything I want to be sure of to a drive in a removable tray.


CAUTION: It helps if you know the partitions of the disk!
 
She just unplugged it and plugged it in again and now everything is fine. Any idea what happened? Is it on its way out? Was it a glitch? Might it not have been plugged in to the computer all the way?
 
Originally posted by: BBCMember
She just unplugged it and plugged it in again and now everything is fine. Any idea what happened? Is it on its way out? Was it a glitch? Might it not have been plugged in to the computer all the way?
Click to expand...

😕

I guess it was possible that the cable got loose, can she check event viewer to see if there was a error message?

I just assumed she would have already tried that before...

It would look like a big red "x" and have 'disk' in the source column, then if she double clicks the line with the big red "X", it would show something like "The driver detected a controller error on \Device\Harddisk2\D."

 
Hopefully she knows better than to keep anything important on a single drive. External drives are even less secure than internal ones because they are more exposed to rough handling and other things that cause drives to fail.
 
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