Alienware computers

Koudelka

Senior member
Jul 3, 2004
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My dad is going to buy an Alienware PCI-Express Aurora AMD based system in the next few days. He doesn't feel like building his own system this time because he works on computers all day long and says he just gets tired of it.

I'm basically looking for a heads-up! I've heard a few things in the past about Alienware.. a few bad things. Like, a few people had things damaged while being shipped out to them, or installed wrong, and Alienware wouldnt fix it even though they had a 2-yr warranty on the system, blah blah. This is just some of the hear-say i've heard before.

Is there anything really wrong with them that anyone knows of? Like maybe bad customer support, crappy installed settings, etc.
 

Sonic587

Golden Member
May 11, 2004
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The main thing wrong with them is the price. They are decent systems, but you could be wasting as much as $500 to $1000 just because you want Alienware to do it, instead of yourself.
 

Koudelka

Senior member
Jul 3, 2004
539
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Well thats what Alienware calls em. The Intel and AMD based computers are listed under gaming, then pci express. :confused:
 

Cawchy87

Diamond Member
Mar 8, 2004
5,104
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apparently their airflow is optimized with cable tie downs etc. If you got the money, go for it bud. If this is considered a huge investment that your family has been saving up for a long time then it isn't a good investment. I would build my own for cheaper.
 

RalfHutter

Diamond Member
Dec 29, 2000
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Alienware issues:

1) WAAAY overpriced, compared to DIY.

2) Mediocre customer service/support.
 

imported_michaelpatrick33

Platinum Member
Jun 19, 2004
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If you can, build it yourself. You can buy sleeves for your power connectors and tie downs. For the $500 to $1000 bucks you save you can upgrade different parts or have money for upgrades in the future. A64 Pci-ex is coming within the next few months along with the 90nm core with SSE3 and more!
 

cw42

Diamond Member
Jan 15, 2004
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their problem: waaaaay overpriced, don't buy from them unless you want to waste hundreds of dollars away.
 

tiap

Senior member
Mar 22, 2001
572
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Don't waste your money. Alienware is far too over rated. This is as first hand an experience with them as you'll find.
I convinced a friend of mine to buy one because I didn't want him calling me all hours of the night and day for support. At first I felt a little guilty because of their rediculous cost. But considering that when he first got it, he didn't know how to turn it on and what a mouse was, and that 2 months later he was on a personal first name basis with all the reps on their free 24 hr tech support, I didn't feel so bad any more. I think they ended up in the hole on that one.
Then within the waranty period, the motherboard went bad, and it took 3 months and numerous phone calls to get it replaced. They sent out a contracted tech to do it that was not too bright. They replaced the motherboard with a used one. If I remember correctly, I think the cpu slot had changed on their current models and instead of doing the proper thing and explaining the truth and offering a later motherboard and cpu even if it was slower, they just kept stringing him along for months.
The really sad part is we only live 20 miles from where Alienware is located, (in the middle of little cuba on Miami (Kendall)). It's really not that big an operation. Just in the middle of some rented warehouse park. My friend offered to drive there to drop it off and pick it up etc and they refused repeatedly.
He was really pissed and kept records of it all planning to take legal action. Today we have replaced everything again but still use the original Alienware case. I think it's an Antec.
Another thing they used to do is make a big deal about your personalized Manual. What a joke. My 10 year old neice coul put together a more professional manual (just a 3 ring binder). This thing had about 4 pages printed on a really poor color inkjet with diagrams that were unreadable.
As far as I know they still use off the shelf parts, that anyone can order themselves and the bit about the systems being optimized and designed for best performance is just a bunch of hype. Any 13 yr old can do as good a job these days.
The good part is that if your unsure of what components to get and if you dig deep enough on Alienware's website you can find listings for all the parts in their systems and just order the parts at discount dealers on the web.
For a couple of hours work you can easily save over a $1000.00
Perhaps your father could give it to you for assembling a comparable system.
 

earthling30

Senior member
Mar 18, 2004
483
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Originally posted by: Sonic587
The main thing wrong with them is the price. They are decent systems, but you could be wasting as much as $500 to $1000 just because you want Alienware to do it, instead of yourself.
Originally posted by: RalfHutter
Alienware issues:
1) WAAAY overpriced, compared to DIY.
2) Mediocre customer service/support.
Originally posted by: michaelpatrick33
If you can, build it yourself. You can buy sleeves for your power connectors and tie downs. For the $500 to $1000 bucks you save you can upgrade different parts or have money for upgrades in the future. A64 Pci-ex is coming within the next few months along with the 90nm core with SSE3 and more!
Originally posted by: cw42
their problem: waaaaay overpriced, don't buy from them unless you want to waste hundreds of dollars away.
Originally posted by: cr4zymofo
Yeah... too damn expensive.
What they said^^.
 

edmundoab

Diamond Member
Apr 21, 2003
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Originally posted by: Sonic587
The main thing wrong with them is the price. They are decent systems, but you could be wasting as much as $500 to $1000 just because you want Alienware to do it, instead of yourself.

Yeah the labor charges. Well, thats what happen when you fix your vehicle isn't it? Pay a bomb for labor. :(