- Jun 5, 2000
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If you travel you might want to read this. It was sent by the travel agency that my comany uses.
>> Airports will begin reopening as they comply with new FAA guidelines.
>> Please note that curbside check-in will not be permitted and due to
>> anticipated increased security, we recommend that travelers arrive
>> approximately two hours prior to their departure time. Also, if there are
>> stranded travelers, they may consider taking Amtrak (800) USA-RAIL or
>> Greyhound (800) 231-2222. Please note that electronic devices OF ANY KIND
>> may be prohibited in carry-on bags.
>>
>>
>> ALASKA AIRLINES
>> Alaska anticipates restarting service this evening at 6:00 PM PDT. For
>> travel between September 11 and September 15, Alaska Airlines will honor
>> the following passenger requests:
>>
>> * Full refund without penalty if passengers prefer not to travel
>> * Re-accommodate passengers without change in fare or without penalty
>> for anyone wishing to travel between September 11 and that date
>> No information is available on whether a waiver code is required.
>>
>> AMERICAN
>> American has cancelled its scheduled flights through at least 6:00 PM CDT
>> Wednesday, September 12th. Customers may change reservations on travel
>> between September 11 and September 25 with no change fee or service
>> charge. This change is allowed for new travel on or before November 15.
>> Customers may also request refunds for their travel plans between the
>> dates of September 11 and September 25 without any penalty or change fee.
>> No waiver code is required.
>>
>> American's normally scheduled flight numbers will begin to resume at 6:00
>> CDT today (Sept 12). Be advised, there are extra section flights being
>> added with departures prior to 6:00 CDT. Extra section flights are 9000
>> series.
>>
>> AMERICA WEST
>> America West announced that it expects to recommence flight operations
>> beginning at 6:00 PM EDT on Wednesday, September 12, 2001.
>>
>> Passengers scheduled to travel between September 11 and September 16 will
>> be allowed to make changes without penalty, for travel up to one year from
>> their originally scheduled travel date. Passengers may make changes
>> through Sept 16th. Change fees and add-collect fees will be waived as
>> long as the same city pairs. No waiver code is required for these
>> changes. Rerouting to new destinations will incur standard change fees and
>> additional collections. Refunds for travel on Sept 11th and Sept 12th
>> will be permitted without penalty. You must call the More Care Center to
>> document your record.
>>
>>
>> BRITISH AIRWAYS
>> British Airways has cancelled all of its scheduled service between the US,
>> Canada, and the UK today (Sept 12th). Additional information can be
>> obtained by calling 1-800-AIRWAYS. No information is available about
>> refunds or changes.
>>
>> CONTINENTAL
>> All Continental and Continental Express flights will be cancelled
>> throughout Wednesday, September 12, 2001 with the possible exceptions of
>> the return of the flights that were diverted due to attack on U.S.
>> Updates will be provided as more information is available.
>>
>> Passengers whose intineries have been affected will not be charged any
>> change fees. Customers who were scheduled to travel between September 11
>> and September 17 may extend their outbound and inbound travel period by up
>> to one year from the date of ticket issuance without penalty or change
>> fees. In addition, customers holding non-refundable tickets who were
>> scheduled to travel on September 11 or September 12 may also request a
>> refund in the original form of payment. No waiver code is required.
>>
>> DELTA
>> Wednesday, September 12: Delta has canceled all flights scheduled to
>> operate today, Wednesday, September 12 through 6:00 p.m. EDT. The
>> cancellations affect all Delta, Delta Shuttle, and Delta Express flights.
>> This announcement does not extend to Delta Connection operations by
>> Atlantic Coast Airlines, ASA, Comair or SkyWest. Those carriers are
>> expected to announce their plans regarding service resumption later today.
>>
>>
>> Passengers scheduled to travel between Sept 11th and midnight Sept 18th
>> may have their tickets refunded without a service charge. No information
>> is available on changes or if waiver codes are required.
>>
>> Delta continues to provide assistance to passengers who were affected by
>> yesterday's cancellations and diversions. Delta passengers may check the
>> status of their flight in Arrival / Departure Info at left, or may call
>> (800) 325-1999.
>>
>> LUFTHANSA
>>
>> All flights to and from the US have been cancelled for Wednesday the 12th.
>> No information is available on changes or refunds.
>>
>> MIDWAY AIRLINES
>> Midway has ceased operations. Passengers can either have their tickets
>> refunded or they can be rebooked on other carriers.
>>
>>
>> NORTHWEST
>> Northwest Airlines will resume service tomorrow, Thursday, September 13.
>> Northwest and KLM have waived change fee and refund rules for customers
>> with travel scheduled between Sept 11th and Sept 14th. Travelers may
>> extend their outbound and inbound travel period by up to one year without
>> change or fee.
>> Not only with Northwest discontinue curbside check-in but also the
>> unaccompanied minor travel and pet transport programs are suspended. No
>> information is available on whether waiver codes are required.
>>
>>
>> SOUTHWEST AIRLINES
>> Southwest Airlines will not resume service until Thursday, Sept 13th. Any
>> Southwest passengers can request a full refund or rebooking from Southwest
>> regardless of travel date. As part of the heightened security, only
>> ticketed passengers will be allowed in the concourse. All Southwest
>> Airlines Customers will need one of the following: a printed Southwest
>> Airlines Ticketless confirmation letter, a printout of their confirmation
>> if booked through Southwest's web site, southwest.com, or their paper
>> ticket. If a confirmed Southwest Airlines passenger is not in possession
>> of one of these documents, they may request a faxed copy of their
>> confirmation by calling Southwest Airlines Reservations at 800-IFLYSWA
>> (800-435-9792), print out their Ticketless confirmation page on
>> southwest.com, or request a printed confirmation at the Southwest ticket
>> counter.
>>
>> Flight status information is available to confirmed passengers by calling
>> 800-IFLYSWA or by using the flight-tracking tool available at
>> www.southwest.com. Customers ticketed on cancelled Southwest Airlines
>> flights can be accommodated on other flights. Southwest Airlines
>> Customers needing a refund may call 800-IFLYSWA. Customers are asked to
>> exercise patience and allow for extra time needed at the airports to
>> comply with heightened security measures.
>>
>> TWA
>> See the information on American Airlines.
>>
>> UNITED
>> Passengers scheduled to travel from Sept 11th through Sept 25th may
>> reschedule any travel system-wide without service charges. Passengers
>> traveling from Sept 11th through Sept 13th may have their tickets fully
>> refunded if requested by Sept 25th. United plans to resume a limited
>> schedule at 6:00 PM CDT.
>>
>> If a new itinerary is booked, or if the passenger wants a full refund (for
>> travel Sept 11th-13th), please document by:
>> 3OSIUA OKAY TO WAIVE SVC CHG/S*FAR/AIRCRAFT INCID WAIVER
>>
>> US AIRWAYS
>> Passengers seeking information on flight re-accommodation may contact US
>> Airways reservations at 1-800-428-4322. Passengers whose flights were
>> disrupted by yesterday's (Sept 11th) acts may make new flight plans
>> without penalty. Information on resumption of flights will be made
>> available as soon as possible. No information is available on changes or
>> refunds on flights other than Sept 11th.
>> <<...OLE_Obj...>>
>> VIRGIN ATLANTIC
>> All flights to the US today (Sept 12th) have been cancelled. No
>> information is available on changes or refunds.
>>
>>
>> CAR RENTAL UPDATE
>>
>> NATIONAL
>> Effective immediately and until further notice during the national crisis,
>> the procedure for handling one-way business is as follows:
>>
>> * any car currently on rent may return to any location in the
>> U.S. without a drop charge penalty
>> * there will be no one way rate increases or drop charges
>> * no new one-way bookings on the east coast (one way walk
>> business is to be handled at city manager's discretion without rate or
>> drop charge penalties)
>>
>>
>> BUDGET
>> The following policies and procedures will apply:
>>
>> * Customers with open rental contracts as of 9/11/01 will be allowed
>> to return their cars to any location in the U.S. by 11:59 P.M. on
>> Thursday, September 13, 2001, without any additional drop fees or rate
>> adjustments. An open rental contract is defined as a renter having the
>> vehicle in their possession.
>> *
>> * Customers with an existing reservation scheduled to pick up and drop
>> off at the same location who now wish to change their reservation to
>> return to a different location, will be converted to a one-way rate based
>> on vehicle availability. Your contracted CorpRate one-way rate will be
>> applied or a normal one-way rate if your CorpRate BCD # does not include a
>> one-way rate.
>> *
>> * For customers without reservations who wish to rent one-way, they
>> will offer one-way rentals at normal one-way rates, subject to vehicle
>> availability. CorpRate one-way rates will apply if provided in your
>> contract. If your CorpRate contract does not include a one-way rate, the
>> normal one-way rate will be offered.
>> *
>> * Rental personnel will explain the applicable rental charges, in
>> detail, at the time of rental.
>> *
>> * Customers who have vehicles in their possession and who need
>> information about returning them, or wish to extend a rental or change a
>> return location should call the local office listed on their rental
>> agreement or our reservation center at 800-527-0700.
>> *
>> * Due to this national crisis, availability cannot be guaranteed given
>> the magnitude of this situation.
>> *
>> * We are continuing to cooperate with government authorities in
>> closing locations that they deem necessary for safety and security
>> measures, as our employees and our customers are of our utmost concern.
>> *
>> * HERTZ
>> *
>> * Hertz Customer Service Alert: In light of travel delays and
>> communication difficulties caused by the tragic events of September 11,
>> Hertz has taken the following steps to accommodate our customers:
>> * All rentals that commenced at corporate locations prior to 9:00 a.m.
>> Tuesday, September 11, may be returned to any Hertz location in North
>> America without additional intercity fees or charges.
>> * Subject to vehicle availability, we have authorized our personnel to
>> offer normal one-way rates, from corporate locations to any location in
>> North America, to facilitate the timely return of our customers to their
>> destinations.
>>
>>
>> Below are contact numbers for each airline. Some of these numbers are for
>> agencies only. Please do NOT distribute these numbers to your clients.
>> RESERVATION NUMBERS
>> AIR CANADA 1 (800) 776-3000 www.aircanada.com
>> AIR FRANCE 1 (800) 237-2747 www.airfrance.com
>> <http://www.airfrance.com>
>> ALASKA AIRLINES 1(800) 426-0333 www.alaska-air.com
>> AMERICAN AIRLINES 1(800) 621-8489 www.aa.com
>> AMERICA WEST AIRLINES 1 (800) 292-9378x5 www.americawest.com
>> BRITISH AIRWAYS 1 (800) AIRWAYS www.britishairways.com
>> CHINA AIRLINES (907) 248-3603 www.china-airlines.com
>> CONTINENTAL AIRLINES 1(800) 451-1000 www.continentalairlines.com
>> DELTA AIRLINES 1(800) 325-0678 www.delta.com
>> KOREAN AIR 1(800) 438-5000 www.koreanair.com
>> LUFTHANSA GERMAN AIRLINES 1 (800) 761-2111 www.lufthansa.com
>>
>> MIDWAY AIRLINES 1 (800) 446-4392 www.midwayair.com
>> NORTHWEST AIRLINES / KLM 1(800) 692-0012 www.nwa.com
>> SABENA BELGIAN AIRLINES 1 (800) 955-2000 www.sabena.com
>> SAS 1 (800) 221-2350 www.scandinavian.net
>> SINGAPORE AIRLINES 1 (800) 742-3333 www.singaporeairlines.com
>>
>> SOUTHWEST AIRLINES 1 (800) 435-9792 www.iflyswa.com
>> SWISSAIR 1 (800) 221-4750 www.swissair.com
>> TWA 1(800) 221-2000 www.aa.com
>> US AIRWAYS 1 (800) 231-3131 www.usairways.com
>> UNITED AIRLINES 1(800) 521-0810 www.ual.com
>> VIRGIN ATLANTIC AIRWAYS 1 (800) 862-8621
>> www.virginatlantic.com
>> Airports will begin reopening as they comply with new FAA guidelines.
>> Please note that curbside check-in will not be permitted and due to
>> anticipated increased security, we recommend that travelers arrive
>> approximately two hours prior to their departure time. Also, if there are
>> stranded travelers, they may consider taking Amtrak (800) USA-RAIL or
>> Greyhound (800) 231-2222. Please note that electronic devices OF ANY KIND
>> may be prohibited in carry-on bags.
>>
>>
>> ALASKA AIRLINES
>> Alaska anticipates restarting service this evening at 6:00 PM PDT. For
>> travel between September 11 and September 15, Alaska Airlines will honor
>> the following passenger requests:
>>
>> * Full refund without penalty if passengers prefer not to travel
>> * Re-accommodate passengers without change in fare or without penalty
>> for anyone wishing to travel between September 11 and that date
>> No information is available on whether a waiver code is required.
>>
>> AMERICAN
>> American has cancelled its scheduled flights through at least 6:00 PM CDT
>> Wednesday, September 12th. Customers may change reservations on travel
>> between September 11 and September 25 with no change fee or service
>> charge. This change is allowed for new travel on or before November 15.
>> Customers may also request refunds for their travel plans between the
>> dates of September 11 and September 25 without any penalty or change fee.
>> No waiver code is required.
>>
>> American's normally scheduled flight numbers will begin to resume at 6:00
>> CDT today (Sept 12). Be advised, there are extra section flights being
>> added with departures prior to 6:00 CDT. Extra section flights are 9000
>> series.
>>
>> AMERICA WEST
>> America West announced that it expects to recommence flight operations
>> beginning at 6:00 PM EDT on Wednesday, September 12, 2001.
>>
>> Passengers scheduled to travel between September 11 and September 16 will
>> be allowed to make changes without penalty, for travel up to one year from
>> their originally scheduled travel date. Passengers may make changes
>> through Sept 16th. Change fees and add-collect fees will be waived as
>> long as the same city pairs. No waiver code is required for these
>> changes. Rerouting to new destinations will incur standard change fees and
>> additional collections. Refunds for travel on Sept 11th and Sept 12th
>> will be permitted without penalty. You must call the More Care Center to
>> document your record.
>>
>>
>> BRITISH AIRWAYS
>> British Airways has cancelled all of its scheduled service between the US,
>> Canada, and the UK today (Sept 12th). Additional information can be
>> obtained by calling 1-800-AIRWAYS. No information is available about
>> refunds or changes.
>>
>> CONTINENTAL
>> All Continental and Continental Express flights will be cancelled
>> throughout Wednesday, September 12, 2001 with the possible exceptions of
>> the return of the flights that were diverted due to attack on U.S.
>> Updates will be provided as more information is available.
>>
>> Passengers whose intineries have been affected will not be charged any
>> change fees. Customers who were scheduled to travel between September 11
>> and September 17 may extend their outbound and inbound travel period by up
>> to one year from the date of ticket issuance without penalty or change
>> fees. In addition, customers holding non-refundable tickets who were
>> scheduled to travel on September 11 or September 12 may also request a
>> refund in the original form of payment. No waiver code is required.
>>
>> DELTA
>> Wednesday, September 12: Delta has canceled all flights scheduled to
>> operate today, Wednesday, September 12 through 6:00 p.m. EDT. The
>> cancellations affect all Delta, Delta Shuttle, and Delta Express flights.
>> This announcement does not extend to Delta Connection operations by
>> Atlantic Coast Airlines, ASA, Comair or SkyWest. Those carriers are
>> expected to announce their plans regarding service resumption later today.
>>
>>
>> Passengers scheduled to travel between Sept 11th and midnight Sept 18th
>> may have their tickets refunded without a service charge. No information
>> is available on changes or if waiver codes are required.
>>
>> Delta continues to provide assistance to passengers who were affected by
>> yesterday's cancellations and diversions. Delta passengers may check the
>> status of their flight in Arrival / Departure Info at left, or may call
>> (800) 325-1999.
>>
>> LUFTHANSA
>>
>> All flights to and from the US have been cancelled for Wednesday the 12th.
>> No information is available on changes or refunds.
>>
>> MIDWAY AIRLINES
>> Midway has ceased operations. Passengers can either have their tickets
>> refunded or they can be rebooked on other carriers.
>>
>>
>> NORTHWEST
>> Northwest Airlines will resume service tomorrow, Thursday, September 13.
>> Northwest and KLM have waived change fee and refund rules for customers
>> with travel scheduled between Sept 11th and Sept 14th. Travelers may
>> extend their outbound and inbound travel period by up to one year without
>> change or fee.
>> Not only with Northwest discontinue curbside check-in but also the
>> unaccompanied minor travel and pet transport programs are suspended. No
>> information is available on whether waiver codes are required.
>>
>>
>> SOUTHWEST AIRLINES
>> Southwest Airlines will not resume service until Thursday, Sept 13th. Any
>> Southwest passengers can request a full refund or rebooking from Southwest
>> regardless of travel date. As part of the heightened security, only
>> ticketed passengers will be allowed in the concourse. All Southwest
>> Airlines Customers will need one of the following: a printed Southwest
>> Airlines Ticketless confirmation letter, a printout of their confirmation
>> if booked through Southwest's web site, southwest.com, or their paper
>> ticket. If a confirmed Southwest Airlines passenger is not in possession
>> of one of these documents, they may request a faxed copy of their
>> confirmation by calling Southwest Airlines Reservations at 800-IFLYSWA
>> (800-435-9792), print out their Ticketless confirmation page on
>> southwest.com, or request a printed confirmation at the Southwest ticket
>> counter.
>>
>> Flight status information is available to confirmed passengers by calling
>> 800-IFLYSWA or by using the flight-tracking tool available at
>> www.southwest.com. Customers ticketed on cancelled Southwest Airlines
>> flights can be accommodated on other flights. Southwest Airlines
>> Customers needing a refund may call 800-IFLYSWA. Customers are asked to
>> exercise patience and allow for extra time needed at the airports to
>> comply with heightened security measures.
>>
>> TWA
>> See the information on American Airlines.
>>
>> UNITED
>> Passengers scheduled to travel from Sept 11th through Sept 25th may
>> reschedule any travel system-wide without service charges. Passengers
>> traveling from Sept 11th through Sept 13th may have their tickets fully
>> refunded if requested by Sept 25th. United plans to resume a limited
>> schedule at 6:00 PM CDT.
>>
>> If a new itinerary is booked, or if the passenger wants a full refund (for
>> travel Sept 11th-13th), please document by:
>> 3OSIUA OKAY TO WAIVE SVC CHG/S*FAR/AIRCRAFT INCID WAIVER
>>
>> US AIRWAYS
>> Passengers seeking information on flight re-accommodation may contact US
>> Airways reservations at 1-800-428-4322. Passengers whose flights were
>> disrupted by yesterday's (Sept 11th) acts may make new flight plans
>> without penalty. Information on resumption of flights will be made
>> available as soon as possible. No information is available on changes or
>> refunds on flights other than Sept 11th.
>> <<...OLE_Obj...>>
>> VIRGIN ATLANTIC
>> All flights to the US today (Sept 12th) have been cancelled. No
>> information is available on changes or refunds.
>>
>>
>> CAR RENTAL UPDATE
>>
>> NATIONAL
>> Effective immediately and until further notice during the national crisis,
>> the procedure for handling one-way business is as follows:
>>
>> * any car currently on rent may return to any location in the
>> U.S. without a drop charge penalty
>> * there will be no one way rate increases or drop charges
>> * no new one-way bookings on the east coast (one way walk
>> business is to be handled at city manager's discretion without rate or
>> drop charge penalties)
>>
>>
>> BUDGET
>> The following policies and procedures will apply:
>>
>> * Customers with open rental contracts as of 9/11/01 will be allowed
>> to return their cars to any location in the U.S. by 11:59 P.M. on
>> Thursday, September 13, 2001, without any additional drop fees or rate
>> adjustments. An open rental contract is defined as a renter having the
>> vehicle in their possession.
>> *
>> * Customers with an existing reservation scheduled to pick up and drop
>> off at the same location who now wish to change their reservation to
>> return to a different location, will be converted to a one-way rate based
>> on vehicle availability. Your contracted CorpRate one-way rate will be
>> applied or a normal one-way rate if your CorpRate BCD # does not include a
>> one-way rate.
>> *
>> * For customers without reservations who wish to rent one-way, they
>> will offer one-way rentals at normal one-way rates, subject to vehicle
>> availability. CorpRate one-way rates will apply if provided in your
>> contract. If your CorpRate contract does not include a one-way rate, the
>> normal one-way rate will be offered.
>> *
>> * Rental personnel will explain the applicable rental charges, in
>> detail, at the time of rental.
>> *
>> * Customers who have vehicles in their possession and who need
>> information about returning them, or wish to extend a rental or change a
>> return location should call the local office listed on their rental
>> agreement or our reservation center at 800-527-0700.
>> *
>> * Due to this national crisis, availability cannot be guaranteed given
>> the magnitude of this situation.
>> *
>> * We are continuing to cooperate with government authorities in
>> closing locations that they deem necessary for safety and security
>> measures, as our employees and our customers are of our utmost concern.
>> *
>> * HERTZ
>> *
>> * Hertz Customer Service Alert: In light of travel delays and
>> communication difficulties caused by the tragic events of September 11,
>> Hertz has taken the following steps to accommodate our customers:
>> * All rentals that commenced at corporate locations prior to 9:00 a.m.
>> Tuesday, September 11, may be returned to any Hertz location in North
>> America without additional intercity fees or charges.
>> * Subject to vehicle availability, we have authorized our personnel to
>> offer normal one-way rates, from corporate locations to any location in
>> North America, to facilitate the timely return of our customers to their
>> destinations.
>>
>>
>> Below are contact numbers for each airline. Some of these numbers are for
>> agencies only. Please do NOT distribute these numbers to your clients.
>> RESERVATION NUMBERS
>> AIR CANADA 1 (800) 776-3000 www.aircanada.com
>> AIR FRANCE 1 (800) 237-2747 www.airfrance.com
>> <http://www.airfrance.com>
>> ALASKA AIRLINES 1(800) 426-0333 www.alaska-air.com
>> AMERICAN AIRLINES 1(800) 621-8489 www.aa.com
>> AMERICA WEST AIRLINES 1 (800) 292-9378x5 www.americawest.com
>> BRITISH AIRWAYS 1 (800) AIRWAYS www.britishairways.com
>> CHINA AIRLINES (907) 248-3603 www.china-airlines.com
>> CONTINENTAL AIRLINES 1(800) 451-1000 www.continentalairlines.com
>> DELTA AIRLINES 1(800) 325-0678 www.delta.com
>> KOREAN AIR 1(800) 438-5000 www.koreanair.com
>> LUFTHANSA GERMAN AIRLINES 1 (800) 761-2111 www.lufthansa.com
>>
>> MIDWAY AIRLINES 1 (800) 446-4392 www.midwayair.com
>> NORTHWEST AIRLINES / KLM 1(800) 692-0012 www.nwa.com
>> SABENA BELGIAN AIRLINES 1 (800) 955-2000 www.sabena.com
>> SAS 1 (800) 221-2350 www.scandinavian.net
>> SINGAPORE AIRLINES 1 (800) 742-3333 www.singaporeairlines.com
>>
>> SOUTHWEST AIRLINES 1 (800) 435-9792 www.iflyswa.com
>> SWISSAIR 1 (800) 221-4750 www.swissair.com
>> TWA 1(800) 221-2000 www.aa.com
>> US AIRWAYS 1 (800) 231-3131 www.usairways.com
>> UNITED AIRLINES 1(800) 521-0810 www.ual.com
>> VIRGIN ATLANTIC AIRWAYS 1 (800) 862-8621
>> www.virginatlantic.com
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