AHHH I'm going insane

[Syringer]

And at any given time there's about 20+ calls in the queue and a service level of 15%. On a normal busy day there's probably 4-5 calls in the queue and a service level of 50%.

 

[pulse8]

Upgraded them to what?

 

[Kalvin00]

That's kind of like these forums...they upgraded them, and there's been nothing but problems.

 

[Rufio]

a lot of spiders...i mean bugs in the system, eh?

 

[Abhi]

what kind of upgradation...

 

[Syringer]

OMG FINALLY IT'S DONE. That was the most hectic two hours at this company here.

As for the upgrade, it was basically some maintenance/optimization stuff that they did. The svc lvl is back up to 41% and the queues are currently empty

 

[rh71]

well you know what they say...

If it ain't broke... give them a minute...

I like to fix what ain't broke also... you know the latest & greatest attitude.