Background: Before I get flamed for Buying a Prefab system... please....understand I was given this system as a signing bonus for coming onto a company.
I have a Gateway Destination system that I wanted to find out if I could update the bios for it to take a p3.
I was trying to snoop around their web site and noticed this little "Chat with a tech" link.. so I clicked it.. I entered in the information and a chat window opens.
the tech starts pouring on macros about how hes there to serve and glad I chose gateway...blah blah blah
I ask my question.. a window pops up with the same motherboard manual that I had been looking at.. "This should answer your question" and then the chat window closes.
The problem is it didnt answer my question because the manual covered different motherboard models and non such some having the ability to support p3's and others not.
Now I don't mind curt service..I understand that they are getting a bunch of these chats a time.. but I would have thought he would have stayed on to make SURE my answer was clear. I gave a call into their tech support and got a tech right away (not many folks I guess got the Gateway destination so I always get a tech fast) and he answered my question (which is No...*sigh*)
Beefs: Macros made it feel really impersonal (I understand the need but..), Chat window closes losing all the text that went on between you and the tech, Tech didn't stay on the line to make sure that the customer had the answer they were looking for.. positive or negative.
I like the idea they just need to impliment it a little better.
I have a Gateway Destination system that I wanted to find out if I could update the bios for it to take a p3.
I was trying to snoop around their web site and noticed this little "Chat with a tech" link.. so I clicked it.. I entered in the information and a chat window opens.
the tech starts pouring on macros about how hes there to serve and glad I chose gateway...blah blah blah
I ask my question.. a window pops up with the same motherboard manual that I had been looking at.. "This should answer your question" and then the chat window closes.
The problem is it didnt answer my question because the manual covered different motherboard models and non such some having the ability to support p3's and others not.
Now I don't mind curt service..I understand that they are getting a bunch of these chats a time.. but I would have thought he would have stayed on to make SURE my answer was clear. I gave a call into their tech support and got a tech right away (not many folks I guess got the Gateway destination so I always get a tech fast) and he answered my question (which is No...*sigh*)
Beefs: Macros made it feel really impersonal (I understand the need but..), Chat window closes losing all the text that went on between you and the tech, Tech didn't stay on the line to make sure that the customer had the answer they were looking for.. positive or negative.
I like the idea they just need to impliment it a little better.
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