Is there some place on the Internet where I can complain that would get COMPUSA's attention?
The week before Christmas I ordered a Iomega 12x10x32 CDWR for a Christmas gift that was listed as a Hot Deal from COMPUSA for $129.99 (with an additional Manufacturers rebate for $30). COMPUSA was guaranteeing delivery before Christmas and as fate would have it . . . a couple of days before Christmas I received an email stating that the item was out of stock. The Email gave me the option of either canceling the order or waiting until a new shipment arrived. Since it was a gift, I cancelled the order and ran to town to purchase another CDWR at nearly twice the price.
Then on Feb 6 the cancelled order arrived, I didn't open the package, but tried calling COMPUSA's Return Department, every day, for the next week and only receive a recording to leave a message. Then I tried emailing COMPUSA and received a reply that someone would be contacting me with a Return Authorization Number. I waited another week and no one contacted me, so I tried calling and emailing again . . . same old recording and no email responses.
My credit card was charged $166.21, not the original sale price of $129 and the rebate had since expired. I called my credit card company (Discovercard) . . . the first person I talked with said no problem they would contact COMPUSA and credit my account. Checking my account a few days later, no credit had been posted. Calling Discovercard again I was told that they would not do anything until I returned the item to COMPUSA, to just send the item back with "receipt requested." I then wrote the credit card company and told them, that I had canceled this order, the order was sent two months later, I was over charged and I didn't have a problem returning the package. But, I didn't feel I should have to pay the $5 to mail that package back to them and they could send me a pre-paid mailing label.
Discovercard wrote me back, "As your credit card issuer, we are not in a position to mediate this type of claim."
I tried calling COMPUSA, same recording . . . emailed them, no replies.
Any suggestion?
The week before Christmas I ordered a Iomega 12x10x32 CDWR for a Christmas gift that was listed as a Hot Deal from COMPUSA for $129.99 (with an additional Manufacturers rebate for $30). COMPUSA was guaranteeing delivery before Christmas and as fate would have it . . . a couple of days before Christmas I received an email stating that the item was out of stock. The Email gave me the option of either canceling the order or waiting until a new shipment arrived. Since it was a gift, I cancelled the order and ran to town to purchase another CDWR at nearly twice the price.
Then on Feb 6 the cancelled order arrived, I didn't open the package, but tried calling COMPUSA's Return Department, every day, for the next week and only receive a recording to leave a message. Then I tried emailing COMPUSA and received a reply that someone would be contacting me with a Return Authorization Number. I waited another week and no one contacted me, so I tried calling and emailing again . . . same old recording and no email responses.
My credit card was charged $166.21, not the original sale price of $129 and the rebate had since expired. I called my credit card company (Discovercard) . . . the first person I talked with said no problem they would contact COMPUSA and credit my account. Checking my account a few days later, no credit had been posted. Calling Discovercard again I was told that they would not do anything until I returned the item to COMPUSA, to just send the item back with "receipt requested." I then wrote the credit card company and told them, that I had canceled this order, the order was sent two months later, I was over charged and I didn't have a problem returning the package. But, I didn't feel I should have to pay the $5 to mail that package back to them and they could send me a pre-paid mailing label.
Discovercard wrote me back, "As your credit card issuer, we are not in a position to mediate this type of claim."
I tried calling COMPUSA, same recording . . . emailed them, no replies.
Any suggestion?
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