Long story short. Got a t-mobile phone, great service at home, sh*t service at the apt I moved into. I spent 2 weeks calling them daily, then they finally renegged and waived all of my charges (basically just the early termination fee). I asked for it in writing and of course they couldn't provide it (I know this was stupid... last time I do something this stupid again,please spare saying dumb sh*t in the replies regarding this)
Now in the midst of the whole argument process I filed a legnthy complaint at the BBB.
Until yesterday I got a bill for $290.28. I spoke to the CSR then her Manager both of whom claimed there was norecord of this fee waived ( I have it all well documented ). The manager told me there was nothing she could do, and I asked to speak with her manager and they are in the Customer Care department (different from Customer SErvice?) and they can ONLY be reached by fax. When I asked if they had phones in their office she said no, they don't, nor do they have internet to send/receive email). I said please transfer me, she said "ok" which was weird and then when I asked her who she was transferring me to, she said she was just hanging up on me. how good is that one? Anyway I just typed up my recent occurances to the BBB complaint i lodged a few weeks ago.
I noticed the BBB record is the following:
05/31/2006 NMBR-Resend Complaint to Business
05/31/2006 NMBR- No response to first notice to business
05/15/2006 Inform Business of the Complaint
05/15/2006 Send acknowledgement to Consumer
05/15/2006 Complaint Validated by BBB Operator
05/15/2006 Complaint Received by BBB
How much further can/will this go? Any help?
Right now I just said to the lady, "ok well I have all day, get back to me when you can satisfy your customers needs," and put her on speakerphone. An hour later she hung up on me.
Now in the midst of the whole argument process I filed a legnthy complaint at the BBB.
Until yesterday I got a bill for $290.28. I spoke to the CSR then her Manager both of whom claimed there was norecord of this fee waived ( I have it all well documented ). The manager told me there was nothing she could do, and I asked to speak with her manager and they are in the Customer Care department (different from Customer SErvice?) and they can ONLY be reached by fax. When I asked if they had phones in their office she said no, they don't, nor do they have internet to send/receive email). I said please transfer me, she said "ok" which was weird and then when I asked her who she was transferring me to, she said she was just hanging up on me. how good is that one? Anyway I just typed up my recent occurances to the BBB complaint i lodged a few weeks ago.
I noticed the BBB record is the following:
05/31/2006 NMBR-Resend Complaint to Business
05/31/2006 NMBR- No response to first notice to business
05/15/2006 Inform Business of the Complaint
05/15/2006 Send acknowledgement to Consumer
05/15/2006 Complaint Validated by BBB Operator
05/15/2006 Complaint Received by BBB
How much further can/will this go? Any help?
Right now I just said to the lady, "ok well I have all day, get back to me when you can satisfy your customers needs," and put her on speakerphone. An hour later she hung up on me.
Facebook
Twitter