• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Adobe Acrobat Pro - completely stumped on form-generated email

So I created a form with a bunch of fillable fields on Acrobat Pro, and after the user fills the form there is a button at the bottom of the form that creates a properly addressed email with the completed form attached.

Everything seems to work right, clicking the button generates the email in outlook with the proper address and the file attached. But after I send the email... nothing. It just disappears. It doesn't go to the recipient, it's not in my outbox, it's not in my sent items. It's just... gone.

I suspected that it was the enterprise exchange server filtering emails with file attachments that have embedded code, but I called our corporate help desk and they said they don't do that. I'm totally baffled. I've searched on google for the issue but I can't find anyone else that's had it. Any ideas would be appreciated.

The one clue that I have is that if I try to save the email, it wants to save with a .pdf extension rather than .msg

If I force it to .msg, close the email, and re-open it, it will send.
 
Back
Top