ACER Laptop My Computer searching trouble

[maddawg]

My father in law has an Acer laptop that has a 1.6gb 64 bit processer with 1gb RAM, 100gb harddrive partitioned into two drives and is having some trouble with it recently. All components were standard when purchased, nothing added.

When you click my computer, the computer takes a long time (approx. 3 min) to show all of his drives. The device manager has no errors. He gets the flashlight swaying as if its looking for hardware or something. This only happens when you click my computer icon. All other folders/icons don't do this and load really fast. It just recently started doing this....

Any suggestions would be greatly appreciated....

 

[montag451]

Alright - the standard answer/question -
What av/antimalware/firewall does he use?

What are the full system specs?
When did the problem start?
Did he 'do' anything just before, even if it seems completely unrelated?
Does he know much about computers?

 

[Guild]

Open IE, type the url www.anandtech.com, BUT do not include http://. Does it take a long time? How about when http:// IS included?

Does he have any scanners/all-in-one printers installed?

Run Adaware and delete the MRU's as well as everything else.

 

[RBBRMADE]

Check for mapped networked drives or paths it cannot find...

 

[maddawg]

Sorry it took so long for me to respond to your replies....

Here are the specs:
ASPIRE 5002WLMi
P/N: LX.A5105.156

CPU - Mobile AMD Turion 64 ML30
LCD - 15.4 Acer CrystalBrite WXGA
RAM - 1024 DDR RAM
HDD - 100GB
OPTICAL - DVD Dual Layer
MODEM/LAN - 56K, 10/100 Base T
Wireless - 802.11g
O/S - Windows XP Home

montag451:
The problem started about a week ago, apparently he had a hard time installing a All in one printer, which was plugged into the wrong port on the printer, the phone port. Which explains that he does not know much about computers!!!! LOL!!!!

Guild:
www.anandtech.com does not work.
when I add the http, it DOES work
he does have an all-in-one printer installed. I believe he has 2
ad-aware has already been run, but I will run again.

RBBRMADE:
I do not see any mapped network drives

I have also pasted a hijack this below:
Logfile of HijackThis v1.99.1
Scan saved at 6:28:10 PM, on 1/4/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Acer\eManager\anbmServ.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\McAfee.com\VSO\mcvsshld.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\Rundll32.exe
C:\WINDOWS\system32\keyhook.exe
C:\Program Files\Arcade\PCMService.exe
C:\Program Files\McAfee.com\VSO\oasclnt.exe
C:\PROGRA~1\mcafee.com\agent\mcregwiz.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Launch Manager\QtZgAcer.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIACA.EXE
C:\WINDOWS\AGRSMMSG.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\WINDOWS\system32\sistray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\acer\eRecovery\Monitor.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Home\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://global.acer.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
O4 - HKLM\..\Run: [SiS Windows KeyHook] C:\WINDOWS\system32\keyhook.exe
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Arcade\PCMService.exe"
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [McRegWiz] C:\PROGRA~1\mcafee.com\agent\mcregwiz.exe /autorun
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [LManager] C:\Program Files\Launch Manager\QtZgAcer.EXE
O4 - HKLM\..\Run: [LaunchApp] Alaunch
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [eRecoveryService] C:\Windows\System32\Check.exe
O4 - HKLM\..\Run: [EPSON Stylus CX3800 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIACA.EXE /P26 "EPSON Stylus CX3800 Series" /O6 "USB001" /M "Stylus CX3800"
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [EPSON Stylus CX3800 Series (Copy 1)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIACA.EXE /P35 "EPSON Stylus CX3800 Series (Copy 1)" /O5 "LPT1:" /M "Stylus CX3800"
O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Outlook (2).lnk = ?
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: Notebook Manager Service (anbmService) - OSA Technologies Inc. - C:\Acer\eManager\anbmServ.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

 

[maddawg]

I just removed the HP ALL IN ONE 7400 series (Wireless) printer and that solved my problem....Is there a way to have this installed without it searching all of the time and taking forever to show "my computer" contents????

The only other issue I am having now is I keep getting an error installing (3) Windows updates:
Microsoft GDI+Detection tool
Critical Update for Office XP SP2
Windows malicious software tool

I have tried disabling the firewall and A/V program with no luck.....Any more ideas would certainly be appreciated.......Thanks All!!!!

 

[montag451]

You might want to do a system backup (START PROGS ACCESSORIES SYSTEM System restore)
Choose 'create a restore point'

Now,
Reinstall the all in one.
After the restart, START RUN (type) msconfig (type) STARTUP tab.
Untick the hp all in one - if there are several boxes, which are more than likely, untick one at a time and restart each time - see if that makes a difference.
Once you find the one that is causing the problem, try reticking the others if you want.

If you still have the same problem, contact HP