Acer L320 svideo tv out problem

bigboysg

Junior Member
Oct 11, 2007
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Purchase an Acer Aspire L320 at Comex 2007 with 3 years warranty. Nice and quiet book size minipc, even smaller than my SVC cable box :) I bought the top of the line unit with a tv-tuner card as part of my entertainment system. The sales person showed me the vaious ports (tv-in, av-in, tv out, digital autio out, etc) so I bought it without a bundled monitor as I intended to connect to my TV.

Some problems I find with the L320 (top of the line model with TV Tuner):
1. Documentation - VERY bad. There is NO documentation describing contents in the box. I have some items which I have to gess what they are and where they fit. For example, I see a small black rectangular box that has a USB connection. I guess it is probably the receiver for the remote control. Then there is a little bean thing with a thin long cable (probably an IR Blaster). No parts description, I think it connects to one of the 2 holes of the above mentioned remove control receiver device. I have no idea what this is for an whether the connection is right. The user guide is a generic Acer Aspire L series guide that does not mention my model or the various ports relating to the TV Tuner card).

2. Technical Support - Seems that they don't even know what they are selling. I was able to watch live tv signal from AV port of my cable tv box to the AV-in ports (video and audio RCS connection) on my LCD monitor but not able to send the signal out to my other LCD tv through the s-video tv out port. I called them up, after some digging, the tech support say they do not even have an L320 (they only have L310) and he has NEVER seen the L320 with a tv runer card and cannot confirm if it has a tv-out port. He cannot find any documentation either on this and ask me to take a picture of the back of the computer to email to him! How stupid.

3. TV SVideo out is not working. I connected it to my TV and cannot see anything. It is not detecfted by the system.

4. TV tuner - tuned channels are not sharp/clear. Only when using AV In port do I get a clear image.

Now I just need to find out how the FM receiver works as I cannot find any app (or Vista Media Center setup/screen) that deals with listening to FM radio. Does anyone know how to setup Vista Media Centre to receive and playback FM signal? I don't see anything about Radio setup in the setup screen. The FM/TV tuner in the Acer is a Yuan MPC788.

I have reported the problem to Acer Technical Support. The guy that came out to check on the system seemed like he never saw a unit with the TV tuner card before. I had to show him the functions and what was not working. He took the unit back to Acer for diagnostic.
 

bigboysg

Junior Member
Oct 11, 2007
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After the engineer took my unit back to acer for diagnostic, they finally got back to me over 3 weeks later (after my repeated email to push for an update) to say that the s-video is just a dummy port. It is not connected to anything and is not a feature of the tv tuner card! I am at a lost for words. It takes them over 3 weeks to find out? Are they only using that as an excuse as they cannot get it to work? If the S-Video is not working, it would defeat the purpose as part of my entertainment center! Their sales people are misleading the customers as they were pointing out the ports at the computer to me before my purchase and showed me the s-video port at the back of the unit.

The tech support claimed that the s-video port is not in the brochure so it is not a "feature" of the computer. I told them that the brochure is just as absract as it also DID not mentioned other part of the tv-tuner card (AV-in, optical audio out, Remove receivere, IR blaster, etc). So if any of those part are not working, they can also claim it was not part of the "feature"? This sucks. What should I do? I have alredy lost over 3 weeks of productivity....

Latest development... After arguing about this problem on the phone (which they claim is not a problem as they just forgot to seal the dummmy port), they offer to HELP me by selling me an Acer 22" P223W 5ms LCD. What kind of COMPENSATION is that? I can get a brand new 2ms 22" Samsung (for a similar price they quoted) at the store now. Why should I spend a similar amount buying yet another Acer product? I refuse to take the unit back until they fix the problem :-(
 

bigboysg

Junior Member
Oct 11, 2007
3
0
0
Question, I noticed that the graphics driver does not have a selection of 1366x768 (resolution of normal LCD tvs). Is this a limitation of the Intel x3000 or does Intel have a driver for it? Thanks