Tale of two memories.
By total coincidence few days ago I had memory fail or in two old 939 Athlon 64 3200+ computers.
One computer has few Corsair 512MB pc3200, and one Module fail
One computer has few Mushkin 256 pc2700, and one Module fail
Both have lifetime warranty. After few years, I do not know where the receipts are. I may be a naive person but I assumed that when there is Life time warranty it should be honored when it can be proven that the none functioning devices is made by the respective Brand.
I went on line to Corsair, and Mushkin, and filed support reports.
Within two hours, I got a respond from Corsair with an RMA number asking to send the old Module, and within 3-5 days, they would send back a working memory.
I waited a day to hear from Mushkin, and then sent a second request.
They respond in few hours and asked for a receipt. I answered back explaining that that I do not have the receipt any more.
I also sent them a picture of the Memory Module, it is the Enhanced version Module, it has Heat-Spread with the Mushkin Brand embossed in the metal. Thus there is No question that this is a Mushkin memory and Not some unknown module.
In turn, I got a second email asking to pay $15 as a processing fee because I cannot produce a receipt.
I logged to Mushkin's site and found out that a new module similar to mine is sold for $13.99
If Muskin asks for the same $15 fee in case of a much more expensive Modules and keep the same fee for a less than $15 valued Modules it is at Best a none thinking Bizarre policy, or rather a general policy to find excuses Not to honor their commitment.
However, there is an additional disgust in the situation, they do not even check and mention that they sell a new Module for less than the processing fee.
Needles to say that Mushkin would Not see any more business coming from me. :thumbsdown:
To all of you Guys, run out and rent a space in a public storage, and make sure to keep all your receipts until Armageddon. :sneaky:
.
By total coincidence few days ago I had memory fail or in two old 939 Athlon 64 3200+ computers.
One computer has few Corsair 512MB pc3200, and one Module fail
One computer has few Mushkin 256 pc2700, and one Module fail
Both have lifetime warranty. After few years, I do not know where the receipts are. I may be a naive person but I assumed that when there is Life time warranty it should be honored when it can be proven that the none functioning devices is made by the respective Brand.
I went on line to Corsair, and Mushkin, and filed support reports.
Within two hours, I got a respond from Corsair with an RMA number asking to send the old Module, and within 3-5 days, they would send back a working memory.
I waited a day to hear from Mushkin, and then sent a second request.
They respond in few hours and asked for a receipt. I answered back explaining that that I do not have the receipt any more.
I also sent them a picture of the Memory Module, it is the Enhanced version Module, it has Heat-Spread with the Mushkin Brand embossed in the metal. Thus there is No question that this is a Mushkin memory and Not some unknown module.
In turn, I got a second email asking to pay $15 as a processing fee because I cannot produce a receipt.
I logged to Mushkin's site and found out that a new module similar to mine is sold for $13.99
If Muskin asks for the same $15 fee in case of a much more expensive Modules and keep the same fee for a less than $15 valued Modules it is at Best a none thinking Bizarre policy, or rather a general policy to find excuses Not to honor their commitment.
However, there is an additional disgust in the situation, they do not even check and mention that they sell a new Module for less than the processing fee.
Needles to say that Mushkin would Not see any more business coming from me. :thumbsdown:
To all of you Guys, run out and rent a space in a public storage, and make sure to keep all your receipts until Armageddon. :sneaky:
.
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