A PBX is NOT like you home phone.

Windogg

Lifer
Oct 9, 1999
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Jeez, have two phone lines at home and people think they're an freakin AT&T technician. Plugging a phone into a fax doesn't mean you are qualified to troubleshoot phone system issues. That aside, lets get to the heart of the matter. We were suppose to get a new phone system in the office. Our current system is pretty much at it's designed limit and expansion is no longer possible. The economic boom meant there was a major shortage of equipment. Unfortunatly the economic bust also means that there is no longer any money to spend on the now available equipment. Lean fiscal times and $250,000 - $350,000 phone systems don't mix well.

Anyhow, I've been making due with what we have. Phones have been shuffled and smaller conference rooms have have their ports reassigned to new hires. Now the problem is, we have more physical phones than we do available ports in the system. This came about because of people upgrading to the expanded model or the phones simply wearing out. Plus there is a few spares on hand just in case.

A little while ago, so nimrod demanded another phone line. Sorry, no can do. They guy asked why. I gave him a quick explaination of the situation. Within about 15 seconds I see his face glaze over and drift off into LaLa land. Apparently he seems to only have heard, "blah blah blah blah can't do it blah blah blah impossible blah blah blah I'm sorry" because he seems annoyed that I couldn't help him.

His response was a sarcasic, "I suppose those are paperweights?" while pointing at a pile of spare phones. Whoa!!! I simplified my explaination a little and this moron still doesn't get it. And for all intents and purposed, YES they are paperweights right now.

"So you don't want to give me a phone?" WTF??? It's not like I'm holding out. What the hell do you want me to do? Break out the crayons and markers and sketch you what's going on? How about I break out the apple juice and graham crackers too?

The guy disappears and reappears with a $.69 Radio Shack phone and tells me he found a phone and didn't need me. Uhh... lets see how far he gets on a jack the inst't connected to anything. Of course it doesn't work. He then goes off on me because I "cut" his second jack. Surrrrre..... can't exactly cut a line that was never patched into the system. Basically, each cube/office has 2 voice lines. For most people, only one line is live and the other held as a spare for another phone (labs, conference rooms, VPs, etc ) or a analog line for modems and faxes. In this guy's case, only one line was live.

Then he makes an ass out of himself my emailing my boss about how I am "unresponsive" to his needs. Ooooooo...... he even copies me on it. Yea, like that's gonna get you a phone line. If I could pull a phone line out of my ass on command, I'd be on FOX's "When Anorexic Geeks Pull Funky Sh!t Out Their Ass III" and dealing with idiots like him.

My boss fully aware of the phone situation quickly dismissied his email but told me to try and find a port on the system. What a waste of time when other pressing issues need to be addressed. This idiot doesn't need a second phone. He is one of those losers that need to one-up everyone. It's not like he will use them both simultaniously. "Unresponsive" huh? Geez, I'll show him unresponsive. Seems my 66 block punchdown tool is getting a little old. It's hard to see which is the "cut" end. It would be a damn shame if I used it backwards.

Windogg
 

vi edit

Elite Member
Super Moderator
Oct 28, 1999
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Do you use the add on modules that let you up the number of lines on a phone. For instance, you have a 24 button phone, but that's not enough buttons to cover all the people in the office so they get another 50 button add on module to "see" when up to 75 different people are on the phone.

If you've got a bunch of those add ons out there, you can drop some of them because they should be hogging up a port.
 

Windogg

Lifer
Oct 9, 1999
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We have two T1s for a total of 48 available lines in the pool. Theose are adequate for our needs since we rarely have more than 48 concurrent calls. Should they fill up, the system falls back on 12 analog lines. The real issure is ports in the system. Basically it's like a computer network. You only have so many ports in the system and can only patch in that many people. Like a network, you can add more ports in the form of additional modules. Our system has hit its expansion module limit.

Windogg
 

Linflas

Lifer
Jan 30, 2001
15,395
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I remember when I got stuck with maintaining the company PBX and voice mail. I think the logic went something like "computers use electronics and phones use electronics so he can take care of both". The big problem I had was our PBX only supported a fixed number of "feature phones" ie the ones that did hands free, multiple lines etc. Of course every new employee thought he/she was important enough to warrant a feature phone and ignore all my explanations as to why they could not have one. I think Windogg has it down pat with his blah blah explanation. Kind of reminded me of the Far Side cartoon regarding what we say to dogs vs what dogs hear.
 

warcleric

Banned
May 31, 2000
2,384
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Windogg: Been there......If you are still looking to upgrade look at a company called Altigen, they are about 40% cheaper than Lucent, and have some kickass features.
 

Demon-Xanth

Lifer
Feb 15, 2000
20,551
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Heh, I've helped install those systems. (My dad was a PacBell/SBC tech). There is warning labels one both the PBX and analog phone equipment saying that swapping it doesn't work and could damage something (ringer voltage is something on the order of 48V). Just be glad he didn't pop the phone cord into an RJ45 jack :)
 

Windogg

Lifer
Oct 9, 1999
10,241
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Heh heh... digital phone systems can pack a jolt. About once evyer few months someone will ignore the "NO MODEM" stickers and plug their modems into a digital jack.

warcleric, unfortunatly, due to agreements, we can only buy Nortel systems. That is one reason why things got so delayed. We could have had a Lucent system months ago.
 

vi edit

Elite Member
Super Moderator
Oct 28, 1999
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Do you run your fax machines off of the PBX system? Or are they hooked up to an analog line?
 

UnixFreak

Platinum Member
Nov 27, 2000
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Me thinks this guy is a jackass, Windogg has a right to be p*ssed, imho, especially after going to his boss... He obviously has no understanding of the system.
 

Demon-Xanth

Lifer
Feb 15, 2000
20,551
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btw, did he say why he wanted a second phone? (was it because he couldn't figure out the hold button or call waiting?)
 

ArkAoss

Banned
Aug 31, 2000
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In my office we don't touch the Pbx system. We could, but we don't. My boss won't go near it. My dad has to manage the pbx at his office. it's a wonderfull pain.
 

Windogg

Lifer
Oct 9, 1999
10,241
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Demon, probably. I'm surprised by how many people don't get it. The system is pretty smart and it's hard to drop a call by accident. Each person can use up to 3 lines. Two all purpose for any type of internal and external calls and one external incoming.
 

ddiccico

Senior member
Jan 10, 2001
798
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How do you put up with the morons in your office? Didn't you post a while ago about someone destroying a mobo by picking it up by the heatsink, and someone pulling the power cord out of your machine while you were burning a CD? I would have gone insane a long time ago.
 

Spook

Platinum Member
Nov 29, 1999
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Sounds like you need to keep switching this guys one good line back and forth between his two jacks... I hear you, we had a pretty packed PBX too, We were using an old ROLM, for one phone system, and a 5ESS for the other...

Hey, got your other jack working for you... ;)
 

Windogg

Lifer
Oct 9, 1999
10,241
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HEH HEH, now that I'm calmer, I realize I can't type. :) Looking at the title all I can say is, "ALL YOUR PHONES ARE BELONG TO US" :)