I stayed home from work today and will be quitting my job soon, so I thought I'd take the time to give a message, from your friendly internet repair representative:
The company I work for provides a modem with an internet connection in your home. If your 6-year-old Dell has a crappy NIC, do not yell at me. If you are trying to use a wireless router through 3 stories of your house and it doesn't work, don't yell at me. If you try to use a wireless router period and it fails, don't yell at me. We make sure the settings are correct on your computer and that your modem is online, anything beyond that is either your own home networking issue or your crappy computer's fault.
Grandma, I love you, but if you don't even know where th address bar is, don't go to any site besides the ISP-built news/entertainment one, and even have trouble navigating through the simplest parts of that, then I really don't understand why you're blowing $50/month of your child's inheritence on our service. I will gladly help you but it just doesn't make sense to me.
If a storm comes through and your service goes out, you do not get a technician out there within an hour. At 8pm, no matter how angry you are, you do not get a technician out there within five minutes. We would gladly provide that quality of service if you would gladly pay an extra $300/month for service, as that is what we would have to jack our prices up to if we were to hire that many technicians.
Sorry its been a bad day and I needed to bitch about something.
The company I work for provides a modem with an internet connection in your home. If your 6-year-old Dell has a crappy NIC, do not yell at me. If you are trying to use a wireless router through 3 stories of your house and it doesn't work, don't yell at me. If you try to use a wireless router period and it fails, don't yell at me. We make sure the settings are correct on your computer and that your modem is online, anything beyond that is either your own home networking issue or your crappy computer's fault.
Grandma, I love you, but if you don't even know where th address bar is, don't go to any site besides the ISP-built news/entertainment one, and even have trouble navigating through the simplest parts of that, then I really don't understand why you're blowing $50/month of your child's inheritence on our service. I will gladly help you but it just doesn't make sense to me.
If a storm comes through and your service goes out, you do not get a technician out there within an hour. At 8pm, no matter how angry you are, you do not get a technician out there within five minutes. We would gladly provide that quality of service if you would gladly pay an extra $300/month for service, as that is what we would have to jack our prices up to if we were to hire that many technicians.
Sorry its been a bad day and I needed to bitch about something.