Dear SUBWAY,
Yesterday, Michel (my co-worker) and I decided to spend our lunch break eating at one of your restaurants. We had heard good things about your delicious, yet healthy, sandwiches through numerous billboard advertisements and TV commercials. We also respect your belief in "eat[ing] fresh" and only making sandwiches with things that customers like. Those were strong selling points for us.
When it came time to order, I decided to go with a 9" Italian BMT on wheat. But instead of making my sandwich, the worker, whom we will call Brandy, denied my request. She informed me that SUBWAY sandwiches only come in two sizes: 6" and 12". I politely explained to her that a 9" sandwich would be the perfect size for me given my medium appetite. Brandy demanded that I order a 12" and "just save the rest for later". Unfortunately, I am not allowed to bring food back to work due to strict company policy, which would leave me no other option than to throw away the leftover 3 inches. My parents did not raise me to waste money and food. I insisted on the 9" but she would not budge. Brandy ordered me to "hang on please" because I was "holding up the line".
Michel -- the next person behind me -- ordered a 4" turkey on honey oat. Once again, Brandy denied the request and told her about the two size rule. Michel, who recently started her diet, felt that 6" would be more than she could eat. In addition to losing self-respect, she would also be forced to throw away the uneaten portions. Michel and I share the same philosophy on not wasting food, which is one of the many reasons why I love her so much.
We were so battered from Brandy's abuse that Michel and I completely lost track of time. To make matters worse, we ran back to work 12 minutes late without even a bite to eat, which resulted in a harsh scolding from our supervisor, Sandy. I spent the remainder of my day hungry, hurt, and disillusioned. Around mid-afternoon, I was so emaciated that I almost resorted to stealing someone else's Hot Pocket from the communal mini-fridge. Thank God I was strong enough to resist the temptation or else, I would not be able to look at myself in the mirror ever again.
Yesterday is a day that I will never forget. Due to your unwillingness to accommodate customer needs, I cannot, no; I will not recommend your restaurant to my friends and family. I hope you take this matter very seriously. Until then, you won't see me stepping foot into a SUBWAY restaurant again. Have a nice day.
Regretfully Yours,
R
EDIT DISCLAIMER: THE ABOVE IS NOT TRUE AND WAS NOT WRITTEN BY ME.
Thank you.