A *good* BestBuy experience??

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RedFox1

Senior member
Aug 22, 2000
587
0
76
I was having trouble with the Compaq laptop I bought at the end of May. (Multitudinous display issues) Compaq was only marginally helpful on the phone and was balking at replacing the display. So, figuring it was worth a shot, I brought it back to the BestBuy I'd purchased it at.

I was out of the BestBuy exchange period by several weeks...they generally only allow refunds/exchanges on notebooks for 15 days, and it had been closer to 30 days. However, they cheerfully (BestBuy??) agreed to exchange it anyway.

They didn't have anymore of the model I was exchanging, so they offered to exchange it for a somewhat better HP laptop with a more powerful processor, more hard drive space, etc. The new laptop was listed for $100 more than the one I'd returned.

I may have been fortunate ... I think one of the guys I was talking to initially was the store manager. But still...what the heck? I've shopped at that BestBuy for years (for the prices and selection) and this is the first time I haven't left frustrated, angry and vowing never to return. Everyone was friendly and helpful. (It was slow as usual, but their clerks were woefully outnumbered so I can forgive that)

Is this the beginning of a kinder, gentler BestBuy??? (OK, maybe that's a stretch)

-Russ
 
V

Vette73

Lifer
Jul 5, 2000
21,503
9
0
Originally posted by: RedFox1
I was having trouble with the Compaq laptop I bought at the end of May. (Multitudinous display issues) Compaq was only marginally helpful on the phone and was balking at replacing the display. So, figuring it was worth a shot, I brought it back to the BestBuy I'd purchased it at.

I was out of the BestBuy exchange period by several weeks...they generally only allow refunds/exchanges on notebooks for 15 days, and it had been closer to 30 days. However, they cheerfully (BestBuy??) agreed to exchange it anyway.

They didn't have anymore of the model I was exchanging, so they offered to exchange it for a somewhat better HP laptop with a more powerful processor, more hard drive space, etc. The new laptop was listed for $100 more than the one I'd returned.

I may have been fortunate ... I think one of the guys I was talking to initially was the store manager. But still...what the heck? I've shopped at that BestBuy for years (for the prices and selection) and this is the first time I haven't left frustrated, angry and vowing never to return. Everyone was friendly and helpful. (It was slow as usual, but their clerks were woefully outnumbered so I can forgive that)

Is this the beginning of a kinder, gentler BestBuy??? (OK, maybe that's a stretch)

-Russ
Click to expand...


No you just got the new guy that hasen't been broken in yet

 
P

Parrotheader

Diamond Member
Dec 22, 1999
3,434
2
0
Even though I gripe about BestBuy as much as the next person in here, I really haven't had too many problems with their floor people (other than the relentless pushing of the extended warranties.) Most of them have been very nice, although few of them know JACK about the products in their area. That was one thing I used to love about Circuit City. While I usually do my research before making a major purchase, I still like to hear what a knowledgeable salesperson has to say first. That's what the floor people used to be paid to do and I prefer to support stores that still promote that quality in their sales staff which is why I always used to try to give Circuit City my business on anything big.

My big beef with Best Buy has been whenever I've had to return something there. It seems like you have to wait FOREVER and then some even if there's only one or two people in line in front of you. And then you have to answer tons of questions even if it's a relatively minor purchase. I enjoy browsing around Best Buy and I'll even buy smaller things like DVDs or games there, but if I ever make a larger purchase I usually try to buy elsewhere. But when I saw that Sony SAWM40 for only $119 a couple months ago in Best Buy I couldn't resist and had to snatch it up. I'm glad I did. :D
 
anxi80

anxi80

Lifer
Jul 7, 2002
12,294
2
0
same. ill buy dvd's and such at BB, but when it comes to expensive products, ill go there to look at it and familiarize myself with it before making the decision to order it from another company. but i walk in there and hear some of the crap they feed the clueless consumer and sometimes i just have to laugh.
 
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