A dilemma with tmobile

[army8226]

I have a dilemma just curious if any one can answer this so here it goes... I acquired service with tmobile at the end of April in 2006 just after i got out of basic. I had their service for a year until i was on a plane to afghanistan. before i left the US i made sure to inform them I was deploying and sent them the necessary information i.e. copy of my orders and notified them through landline. I was also informed that i wouldnt have to pay any charges. I go do my duty and return home only to find out that i have been getting notices from tmobile stating i owe them 727.00 and that it has been sent to collections. I have talked with their customer service dept. which have not been very helpful, sent them notarized letter statingthe issue and what they have done, and contacted the collection agencies responsible for that claim. luckily I contacted the agency earlier this year and had that claim disputed, however, it still shows up on my credit report. again i called customer service (no help at all) and they tell me to contact the agencies. the collection agency has informed me that the it has been disputed. I contact tmobiles corperate office and was told to mail letters explaing my issue. from what ive been told they were totally in the wrong and that they have violated the servicemens relief act or servicemen and sailors act. it thats the case do i have a lawsuit with them on my hands and should i or would i be entitled in an incentive for damages taken?

 

[Ravynmagi]

I'd probably contact the local news media about this. They can sometimes put public pressure on these companies to do the right thing. And it sounds like the type of story the media would like to cover.

 

[Bateluer]

Make sure you've got copies of all the letters and dates of phone calls. Start getting names of the people and employee numbers you spoke with, if possible. You should be able to consult legal people on base as well.

 

[kaerflog]

I'd probably contact the local news media about this. They can sometimes put public pressure on these companies to do the right thing. And it sounds like the type of story the media would like to cover.

I would take this route.
The problem I see is that the bill was sent to collection already.
Dealing with collection is a PITA.

 

[shortylickens]

Get your CO involved, its his job to help. Or whoever.
In the Navy it would have been my Command Master Chief.

 

[Pr0d1gy]

Thank you for your service. It is disgusting that these companies try to take advantage of military personnel serving overseas. I would contact your CO first, then media if your CO somehow can't manage to resolve it.